Cluster Lead - Provisioning And Performance

Tata; Navi Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tata Tele Business Services (TTBS), a Tata Group company, invites applications for Cluster Lead – Provisioning & Performance in Navi Mumbai. The role focuses on timely customer service delivery and cost‑effective network operations within the cluster, coordinating across multiple teams to ensure quality outcomes.

The successful candidate will oversee provisioning, performance tracking, network rollout, and project management while maintaining safety standards and regulatory compliance.

Responsibilities

• Tracking provisioning and performance activities for network and customer delivery and assurance; share progress and resolve concerns.
• Manage existing, ongoing, and new projects while meeting cost and quality requirements; coordinate with multiple departments.
• Network rollout; identify and rectify implementation problems with innovative solutions.
• Responsible for aerial and underground construction and network engineering requirements for LI, BH and Core fibre NW creation; develop mitigation/restoration methods for emergencies.
• Manage project expenditure; create progress reports; recommend solutions to management.
• Undertake mathematical and statistical analyses and prepare reports related to service delivery and execution.
• Maintain safe working habits and conditions per regulations and policies.
• Monitor the quality of network operation and maintenance with MS provider and CPO vendors in cluster.
• Attend statutory meetings with DoT, Urban Development, Standing Broadband Committee; stay updated on government guidelines.

Job description

Job Description:

Cluster Lead – Provisioning & Performance is responsible for timely & cost-effective Customer Service Delivery & Assurance, Network Projects & Operations within the cluster.

Major responsibilities include:

1. Tracking of the provisioning & performance activities for network & customer delivery & assurance, share the progress and resolve any concerns.


2. Manage existing, ongoing, and new projects while meeting the cost & quality requirements. The ability to multitask and work in coordination with multiple departments / teams is a must.


3. Network rollout, identify and rectify project implementation problems with innovative solutions. Ability to pick the most effective work practices to meet the intended objective.


4. Responsible the aerial and underground construction and Network engineering requirements for LMs, BH and Core fibre NW creation. The aspirant will have to develop mitigation and restoration methods to meet emergency conditions.


5. Responsible for managing the project expenditure, create progress reports, and recommend solutions to management.


6. Undertake mathematical and statistical analyses and prepare reports related to service delivery & execution activities.


7. To maintain safe working habits and conditions as per the regulations and policies.


8. Monitor the quality of network operation and maintenance with the MS provider in the cluster and customer installation & fault repair with the CPO vendors.


9. Attend statutory meetings with DoT, Urban Development department, Standing Broadband Committee


10. Remain updated on the State, Local bodies, Central Government guidelines, polices and taking requisite actions.


11. Attending to Property Tax related matters and timely payments

The aspirant forCluster Leadrole must have in-depth understanding about the Telecom NWs, and execution practices. The role will handle issues related to customer management for service delivery, fibre, network, electronics deployment, and network management.

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Requirements: