Jr Customer Service Executive - India Operations, New Rollouts and Automation

Tata Communications Limited; Kodada; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Communications Limited in India is seeking a Team Leader for Field Operations to oversee day-to-day fibre network operations, including OSP/ISP activities and infra maintenance. You will coordinate with NOC teams, vendors, and authorities to ensure SLA adherence.

The ideal candidate has 1–3 years of telecom experience, a technical degree in EC/EE/Telecom, and hands-on exposure to SDH/DWDM and OFC equipment, with a focus on reliability and safety.

Qualifications

• 1–3 years of telecom background, preferably in transmission & access operations.
• Technical degree in EC/EE/Telecom or equivalent.
• Good understanding of OFC/SDH/DWDM.
• Hands-on experience with OFC transmission equipment.

Responsibilities

• Monitor and analyze OSP/ISP/INFRA network faults raised from TCL NOC.
• Preventive actions for fiber cut reduction and corrective actions for OFC restoration within SLA.
• Coordinate with teams and vendors to meet KPI targets.
• Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
• Ensure adherence to health and safety processes and company compliance.

Skills

Optical fiber

SDH/DWDM

Network operations

OTDR tools

Education

B.Tech./B.E. in Telecom/Electronics

Tools

ECI equipment

Tejas

Huawei

CIENA

OFC transmission tools (OTDR, power meter)

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

• Operational role that works under direct supervision, responsible for day-to-day network operations support

Responsibilities

• Maintaining, administering network tools and equipment


• Assisting with and implementing installations as required


• Maintain daily site activities and routines.


• Ensure SLA are achieved & work proactively to maintain the same.

Job Title: NLD Team Leader - Field Operations, India

Broad Outline Of The Role

• TCL NLD O&M: Operation & maintenance of fibre network including OSP, ISP, and infrastructure-related activities.


• OSP: Managing the fibre network, including backbone & last miles. Achieving SLA/KPI targets, managing off-role & vendor teams, and operating knowledge of fibre tools like OTDR and power meter.


• ISP: Knowledge in transmission equipment such as SDH & DWDM technology, equipment hygiene practices, and spare inventory maintenance.


• INFRA: Knowledge in SMPS, battery bank, and maintenance.


• Process: Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective Of The Role

• B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.


• Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports

• Team Leader: Manage the telecom network.

Minimum Qualification & Experience

• Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission & access operations.


• Good understanding of OFC/SDH/DWDM.


• Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.


• Good knowledge in power/infra-related areas.

Other Knowledge/Skills

• Demonstrated problem-solving skills.


• Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.


• Knowledge of network and operating systems.

Key Responsibilities

• Monitor & analyze OSP/ISP/INFRA network faults raised from TCL NOC.


• Preventive actions for fiber cut reduction & corrective actions for OFC restoration within SLA.


• Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB & DG.


• Align and manage teams and resources to meet the KPI targets of customers.


• Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.


• Coordinate with other operators, government, and private authorities.

Technical Competencies

• Strong technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.