Cluster Lead - Provisioning & Performance

Tata Tele Business Services (TTBS); Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tata Tele Business Services (TTBS) is seeking a Cluster Lead for Provisioning & Performance to oversee timely and cost-efficient Customer Service Delivery, Assurance, Network Projects and Operations within the cluster.

The role involves tracking provisioning and performance activities, coordinating with multiple teams, managing network rollout and fibre/core deployment, ensuring safety, regulatory compliance, and preparing regular progress reports.

Qualifications

• Track provisioning and performance activities for network and customer delivery, flag concerns.
• Coordinate with multiple teams to ensure timely delivery and quality.
• Strong focus on cost control and project efficiency.

Responsibilities

• Track provisioning and performance activities for network and customer delivery, flag concerns.
• Manage ongoing and new projects while meeting cost and quality requirements.
• Oversee network rollout and resolve implementation issues with effective practices.
• Handle aerial and underground construction and fibre core deployment; develop mitigation methods.
• Manage project expenditure, prepare progress reports, and advise management.
• Perform analyses and reports on service delivery and execution activities.
• Maintain safe working conditions per regulations; monitor vendor performance.

Job description

Cluster Lead - Provisioning & Performance is responsible for timely & cost-effective Customer Service Delivery & Assurance, Network Projects & Operations within the cluster.

Major responsibilities include

1. Tracking of the provisioning & performance activities for network & customer delivery & assurance, share the progress and resolve any concerns.
2. Manage existing, ongoing, and new projects while meeting the cost & quality requirements. The ability to multitask and work in coordination with multiple departments / teams is a must.
3. Network rollout, identify and rectify project implementation problems with innovative solutions. Ability to pick the most effective work practices to meet the intended objective.
4. Responsible the aerial and underground construction and Network engineering requirements for LMs, BH and Core fibre NW creation. The aspirant will have to develop mitigation and restoration methods to meet emergency conditions.
5. Responsible for managing the project expenditure, create progress reports, and recommend solutions to management.
6. Undertake mathematical and statistical analyses and prepare reports related to service delivery & execution activities.
7. To maintain safe working habits and conditions as per the regulations and policies.
8. Monitor the quality of network operation and maintenance with the MS provider in the cluster and customer installation & fault repair with the CPO vendors.
9. Attend statutory meetings with DoT, Urban Development department, Standing Broadband Committee
10. Remain updated on the State, Local bodies, Central Government guidelines, polices and taking requisite actions.
11. Attending to Property Tax related matters and timely payments

The aspirant for Cluster Lead role must have in-depth understanding about the Telecom NWs, and execution practices. The role will handle issues related to customer management for service delivery, fibre, network, electronics deployment, and network management.