Sr Customer Service Executive - Network Operations & Support

Tata Communications; Maharashtra; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Tata Communications in Pune is seeking an Enterprise Services Provisioning, Testing, and Migration Engineer to provision, configure, and troubleshoot access network services for enterprise customers. The role is hands-on, requiring strong Carrier Ethernet, IP routing, and switching skills.

You will work in agile delivery, coordinating with global clients and cross-functional teams to ensure end-to-end enterprise network solutions, with willingness to work shifts in secure environments.

Qualifications

• Strong expertise in Carrier Ethernet, IP management, routing, and switching.
• Proficiency in VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
• Hands-on experience with packet tracing and analysis tools.
• Experience with enterprise voice provisioning and SIP PRI.

Responsibilities

• Provision and configure access networks manually and through automation tools.
• Identify and resolve provisioning failures, determining root causes and corrective actions.
• Support field engineers remotely for commissioning new services.
• Optimize provisioning processes for agile and timely delivery.
• Manage escalations within the team and ensure clear communication with stakeholders.
• Perform throughput and performance testing and assist in migrations with minimal service interruptions.
• Engage with global customers and cross-functional teams, ensuring WHS compliance.

Skills

Carrier Ethernet

IP routing

Switching

VLAN encapsulation

MPLS

L2/L3 VPN

BGP

OSPF

IPv4/IPv6

SIP PRI

Wireshark

Geoprove

Education

CCNA/CCNP

Tools

Wireshark

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Enterprise Services Provisioning, Testing, and Migration Engineer

Location: Pune

Experience Level: 4–6 years

Customer-Facing Role: Global Clients/Customers

Role Overview

The Enterprise Services Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands‑on role requiring adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.

Provisioning

Key Responsibilities

• Provision and configure access networks manually and through automation tools.
• Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
• Support field engineers remotely for commissioning new services.
• Optimize provisioning processes for agile and timely delivery.
• Manage escalations within the team and ensure clear communication with stakeholders.

Testing And Migration

• Perform throughput and performance testing using tools like Wireshark and Geoprove.
• Troubleshoot enterprise voice provisioning issues, including SIP PRI.
• Conduct network validations and assist in migrations with minimal service interruptions.

Collaboration

• Engage with global customers, providing regular updates on provisioning and testing.
• Work closely with cross-functional teams to deliver end-to-end enterprise network solutions.
• Ensure compliance with workplace health and safety (WHS) policies.

Additional Requirements

• Work shift hours as required, including in secure rooms if necessary.

Required Skills And Experience

• Strong expertise in Carrier Ethernet, IP management, routing, and switching.
• Proficiency in networking protocols such as VLAN encapsulation, MPLS, L2/L3 VPN, BGP, OSPF, Static Routing, and IPv4/IPv6.
• Experience with enterprise voice switching and provisioning.
• Excellent troubleshooting skills, with the ability to articulate issues clearly.
• Hands‑on experience with packet tracing and analysis tools like Wireshark and Geoprove.

Preferred Qualifications

• Certifications: CCNA/CCNP
• Knowledge of scripting and Excel VBA for automation.
• Adaptability to flexible time schedules and the ability to work independently.
• Effective verbal and written communication skills.
• "Can-do" attitude with excellent time management and multitasking capabilities.

Workplace Health And Safety (WHS) Responsibilities

• Actively contribute to maintaining a safe and compliant workplace.
• Adhere to all workplace health and safety standards.