Jr Customer Service Executive - Provisioning & Configuration

Tata Communications Limited; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Communications Limited is seeking a junior engineer to support Fibre/Mobile Planning and Design and update GIS for As-built documents. The role emphasizes coordinating with on-shore stakeholders and maintaining 100% SLA compliance.

Qualified candidates have a technical degree with 0–2 years of experience and knowledge of Auto CAD or ArcGIS. The position offers an on-site role in Chennai with exposure to PEGA/SAP tools and supplier coordination.

Qualifications

• Engineering/technical degree with 0–2 years of experience.
• B.E./B.Tech. in Electronics, CS or Telecom disciplines.

Responsibilities

• Support Fiber/Mobile Planning and Design.
• Update GIS systems with the As-built documents received.
• Update PEGA/SAP Tools with PO and Invoice Details.
• Coordinate with On-shore stake holder Suppliers to complete the Assigned works on time.
• Maintain SLA and FTR 100%.
• Maintain Self data and customer data secured and without error. Participate in Customer and internal meetings.

Skills

Telecom network planning

GIS coordination

Communication skills

PMO skills

Supplier management

Education

B.E./B.Tech. in Electronics/Computer Science/Telecommunications

Tools

Auto CAD

Small World

ArcGIS

PEGA

SAP

MS Office

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Minimum qualification & experience

• Technical/ Engineering degree with 0-2 years of experience
• B.Eng.or B.Tech. in Electronics/ Computer science/ Telecommunications related disciplines.

Other knowledge/skills

• Experience in Fibre/Mobile Network planning&Design
• Expertise on various telecommunication /Wireless Technologies
• Good Knowledge in various products offered by service provider
• Good Knowledge in Various Msoffice Applications

Technical Competencies

• 1. Candiate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber/Mobile Network and Geographical information system and its tools such as Auto CAD, Small world, Arc GIS,PEGA/SAP etc. Should have detailed knowledge about Fiber/Mobile network planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidates have PMO skills considered as Additional value.
• 2. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
• 3. Should have Knowledge about Radio base station and its components. Should co-ordinate with the Field engineer to ensure the actions are aligned with 100% SLA & Quality

Key Responsibilities

• Support Fiber/Mobile Planning and Design
• To update GIS systems with the As-built documents received
• To update PEGA/SAP Tools with PO and Invoice Details
• To co-ordinate with On-shore stake holder Suppliers to complete the Assigned works on time
• To maintain SLA and FTR 100%
• To maintain Self data and customer data secured and without error.To be active in Customer and internal meetings