Assistant Manager- Patient Services

Medanta; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Medanta in India is seeking an experienced Hospital Front Office Manager to oversee daily operations, manage patient registrations, admissions, appointments and billing, and ensure a smooth patient journey from reception to care.

The role focuses on reducing wait times, improving queue management, leading a team of front desk staff and supervisors, and coordinating with insurance counters for outpatient clearances.

Qualifications

• 6+ years of experience in hospital front office operations, with at least 3+ years in a leadership role.
• Proven ability to manage a team and streamline front desk processes in a busy hospital setting.

Responsibilities

• Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
• Implement efficient queue management systems to minimize patient wait times and prevent crowded lobbies.
• Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
• Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
• Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
• Gather patient feedback to systematically improve OPD services and reception workflows.

Skills

Front office leadership

Hospital registrations

Patient flow management

Billing coordination

Job description

Role & responsibilities

• Oversee daily front office operations, including patient walk-ins, registrations, appointments, and billing.
• Implement efficient queue management systems to minimize patient wait times and prevent crowded lobbies.
• Direct the smooth flow of patients from reception to consultation rooms, diagnostics, and pharmacies.
• Monitor billing accuracy, daily cash closures, and coordination with Insurance/TPA counters for outpatient clearance.
• Manage a team of front desk executives, receptionists, and supervisors, ensuring proper shift scheduling and roster management.
• Gather patient feedback to systematically improve OPD services and reception workflows.

Preferred candidate profile

Experience: 6+ years of experience in hospital front office operations, with at least 3+ years in a leadership role.