Client Support Executive

The Digital Group Infotech; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

The Digital Group Infotech seeks a Client Servicing Executive to manage post-sale client relationships and coordinate with internal teams to meet client needs. You will provide regular updates to management and identify new business opportunities through client referrals.

To be successful, you should be committed to helping clients, capable under pressure, with excellent communication, problem-solving, and customer service skills at all times.

Qualifications

• Proven experience as a client servicing/executive.
• Proficiency in Windows OS and Microsoft Excel, Word, Outlook.
• Working knowledge of CRM software.
• Ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication and exceptional customer service skills.

Responsibilities

• Cultivate solid relationships with clients through exceptional after-sales service.
• Occasionally support during weekends when needed for client ownership.
• May visit client offices to discuss requirements and strengthen engagement.
• Create onboarding experiences for new clients.
• Regularly interact with clients via telephone, email, or online meetings.
• Identify ways to overcome initial resistance to company products.
• Maintain an accurate record of existing and potential clients.
• Respond to client inquiries in a timely and professional manner.
• Train and guide client service employees.
• Organize seminars to enable clients to fully utilize product features.

Skills

Windows OS

Microsoft Excel

Microsoft Word

Outlook

CRM software

Organizational skills

Time management

Analytical skills

Communication skills

Customer service skills

Tools

CRM software

Job description

Job Overview

The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Support Executive Responsibilities:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Client ownership and accountability may require additional support during weekends in certain situations. While this wont be a regular expectation, there will be instances where responsiveness is important as part of owning a client.
• The role may also require visiting client offices as and when needed to support discussions, align on requirements, or strengthen engagement.
• Creating a position onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or online meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.

Client Servicing Executive Requirements:

• Proven experience working as a client servicing executive.
• Proficiency in Window OS and Microsoft Excel, Word, Outlook.
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.Exceptional customer service skills.
• Accept constructive criticism and customer feedback regarding their experience with application services.