Customer Support Executive

Aliste Technologies; Dadri; On-site; INR 420,000 - 620,000; Full time

Job summary

Aliste Technologies is seeking a Customer Support Executive to manage day-to-day client issues, coordinate multi-product system implementations, and ensure timely resolution while maintaining strong client satisfaction.

The role requires excellent communication, analytical and execution skills, with the ability to adapt to changing SOPs and business priorities. Proficiency in MS Excel and Google Sheets for reporting and MIS is expected, and experience with B2B clients is preferred.

Qualifications

• 2-3 years in a similar customer support or account management role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and Google Sheets for data management and reporting.
• Ability to work across multiple product systems and processes with minimal supervision.
• Analytical mindset with attention to detail and problem-solving ability.

Responsibilities

• Manage day-to-day communication with assigned clients and act as the first point of contact for queries.
• Coordinate multi-product system implementations and deployment activities with timelines.
• Maintain regular follow-ups with clients and internal teams to close actions on time.
• Monitor client engagement, usage patterns and risks; report findings to the manager.
• Prepare timely MIS, reports and account updates; document insights.
• Collaborate with Operations, Technology, Sales and other teams for smooth execution.
• Adapt to changes in SOPs, processes and business priorities.

Skills

Communication

Interpersonal skills

Analytical ability

Adaptability

Prioritization

Multi-product handling

Tools

Microsoft Excel

Google Sheets

Job description

Job Description

We are looking for a Customer Support Executive who will be responsible for handling dayto-day client issues, working with multiple product systems, workflows, and client requirements simultaneously, ensuring smooth system implementation, coordinating issue resolution, and maintaining client satisfaction. The role requires strong communication, follow-up, analytical and execution skills, along with the ability to quickly adapt to changing business requirements, processes and SOPs.

Job Description

We are looking for a Customer Support Executive who will be responsible for handling dayto-day client issues, working with multiple product systems, workflows, and client requirements simultaneously, ensuring smooth system implementation, coordinating issue resolution, and maintaining client satisfaction. The role requires strong communication, follow-up, analytical and execution skills, along with the ability to quickly adapt to changing business requirements, processes and SOPs.

Key Responsibilities

• Manage day-to-day communication with assigned clients and act as the first point of contact for operational and service-related queries.
• Coordinate multi-product system implementation and deployment activities in line with agreed timelines.
• Maintain regular follow-ups with clients and internal teams to ensure pending actions are completed on time.
• Ability to quickly understand and work across multiple technology products and systems, and troubleshoot operational issues at a basic level.
• Monitor account health, client engagement, pending actions and operational gaps and highlight potential risks to the manager.
• Analyse client behaviour, engagement patterns and requirements to identify concerns, opportunities and areas requiring intervention.
• Maintain accurate client information, trackers, CRM records and other relevant documentation.
• Prepare and maintain regular client reports, MIS and account-level performance updates.
• Use MS Suite and Google Sheets effectively for data management, tracking, reporting and basic analysis.
• Coordinate with Operations, Technology, Sales, Dispatch, and other internal teams for smooth execution of client requirements.
• Collect and document client feedback and communicate recurring issues or improvement opportunities to the manager.
• Quickly adapt to changes in SOPs, processes, products, client requirements and business priorities.
• Take ownership of newly assigned responsibilities and execute them effectively with minimal supervision.
• Be flexible to take up new tasks, processes and responsibilities as required by the business.
• Share insights to the Supervisor in account reviews, client meetings, reporting and other account-management activities.

Key Result Areas (KRAs) And Key Responsibilities

• Issue Resolution
• Timely response to client queries.
• Ensure issues are resolved within defined TAT.
• Proactively follow up with internal teams.
• Escalate critical or delayed issues appropriately.
• Maintain accurate issue and resolution records.
• New System Installations
• Align system installations within committed timelines.
• Ensure required client information and documentation is collected.
• Coordinate with internal teams for successful implementation.
• Maintain accurate deployment trackers.
• Health Tracking and Proactive Resolutions
• Regularly monitor assigned client properties health.
• Analyse client behaviour, usage patterns, requirements and recurring issues.
• Take proactive steps to resolve bad health.
• Proactively highlight important observations to the manager.
• Reporting, MIS & Documentation
• Maintain accurate trackers, CRM records and client documentation.
• Prepare timely MIS, reports and account updates as and when required.
• Demonstrate strong proficiency in Microsoft Excel and Google Sheets.
• Ensure all required information is updated within defined timelines.
• Adaptability & Process Adherence
• Quickly adapt to new SOPs, processes, products, tools and business requirements.
• Demonstrate flexibility in taking up new responsibilities and tasks.
• Adapt priorities based on changing business/client requirements.
• Maintain process compliance while being open to continuous improvements.
• Team Collaboration & Task Ownership
• Coordinate effectively with cross-functional teams.
• Take ownership of assigned responsibilities from initiation to completion.
• Communicate blockers proactively.
• Complete assigned tasks within agreed timelines.

Required Skills & Competencies

• Ability to quickly understand and work across multiple technology products and systems.
• Strong proficiency in Microsoft Excel and Google Sheets, including data management, formulas, filtering, sorting, reporting and basic analysis.
• Strong reporting, MIS and documentation skills.
• Good analytical and problem-solving ability.
• Strong communication and interpersonal skills.
• Quick learner with the ability to adapt to new processes and tools.
• Willingness to take up new tasks and responsibilities as required.
• Ability to manage multiple tasks and priorities simultaneously.
• Handling and working experience with B2B clients is preferred.
• Experience level – 2-3 years in relevant domain.

Skills: communication,skills,client requirements