Client Support Associate

Venture Informatrix Inc; Visakhapatnam; On-site; INR 201,000 - 312,000; Full time

Job summary

Venture Informatrix Inc. in Visakhapatnam, India, is seeking a night-shift customer service executive to make outbound calls and handle inquiries. The role requires clear English communication and a confident phone presence. You will log interactions in CRM and schedule follow-ups with leads.

The ideal candidate has 1+ year in customer service, strong listening and interpersonal skills, and the ability to work independently to meet targets. Basic computer skills are expected.

Qualifications

• Fluent in spoken and written English.
• At least 1 year of customer service experience.
• Strong listening, persuasion, and interpersonal skills.
• Ability to work night shift and communicate confidently.

Responsibilities

• Make outbound calls to potential and existing clients to introduce and explain services.
• Clearly communicate value propositions and service benefits in fluent, confident English.
• Handle inbound inquiries and provide relevant information to clients.
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
• Schedule appointments or connect leads to the sales team when required.
• Achieve daily/weekly/monthly calling and lead generation targets.
• Follow up on leads and nurture them until conversion.
• Maintain a positive, helpful, and professional tone in all communications.

Skills

English proficiency

Customer service experience

Phone presence

Interpersonal skills

Basic computer literacy

Tools

CRM tools

MS Office

Job description

Job Description:

NIGHT SHIFT ONLY

• Make outbound calls to potential and existing clients to introduce and explain our services.
• Clearly communicate value propositions and service benefits in fluent, confident English.
• Handle inbound inquiries and provide relevant information to clients.
• Maintain accurate call logs, customer details, and follow-up schedules in CRM.
• Schedule appointments or connect leads to the sales team when required.
• Achieve daily/weekly/monthly calling and lead generation targets.
• Follow up on leads and nurture them until conversion.
• Maintain a positive, helpful, and professional tone in all communications.

Requirements

• Strong command over spoken and written English (neutral or clear accent).
• Minimum 1 year of experience in customer service, or a similar role.
• Confident phone presence and ability to engage clients in conversation.
• Excellent listening, persuasion, and interpersonal skills.
• Basic computer literacy (MS Office, email, CRM tools).
• Ability to work independently and meet deadlines.