Walk-in | Immediate Hiring - Customer Care

Talent Corner Hr Services; Chandigarh; On-site; INR 180,000 - 240,000; Full time

Job summary

Talent Corner Hr Services in India is seeking a graduate with strong English communication for a customer service / sales role. You will handle inbound calls, understand needs, provide product information, and upsell where appropriate, while maintaining CRM records and hitting targets.

The position requires night shifts, weekend work, and availability of semester marksheets. Prior customer service or sales experience is preferred to excel in this fast-paced environment.

Qualifications

• Education: Graduate.
• Age: 21 years or above.
• Excellent English communication skills.
• Experience in customer service or sales preferred.
• Shift: Night Shift, including weekends and holidays.
• Availability: all semester marksheets mandatory.

Responsibilities

• Handle incoming customer calls professionally and courteously.
• Understand customer requirements through active listening and effective questioning.
• Provide accurate information regarding products, services, pricing, and promotions.
• Identify opportunities for sales and upselling during customer interactions.
• Handle customer objections and concerns professionally.
• Maintain accurate customer interaction records in the CRM.
• Achieve individual and team sales/upselling targets.
• Maintain strong knowledge of products, services, and relevant processes.
• Deliver a high-quality customer experience on every call.

Skills

English communication

Customer handling

Sales and upselling

Problem-solving

Multitasking

CRM familiarity

Night shift

Education

Graduate

Tools

CRM software

Job description

Role & responsibilities

• Handle incoming customer calls professionally and courteously.
• Understand customer requirements through active listening and effective questioning.
• Provide accurate information regarding products, services, pricing, and promotions.
• Identify opportunities for sales and upselling during customer interactions.
• Handle customer objections and concerns professionally.
• Maintain accurate customer interaction records in the CRM.
• Achieve individual and team sales/upselling targets.
• Maintain strong knowledge of products, services, and relevant processes.
• Deliver a high-quality customer experience on every call.

Preferred candidate profile

• Excellent verbal and written English communication.
• Strong customer-handling and interpersonal skills.
• Sales and upselling ability.
• Good problem-solving and decision-making skills.
• Ability to multitask and manage time effectively.
• Basic computer knowledge and familiarity with CRM systems.
• Comfortable working in rotational/night shifts, including weekends and holidays.

1. Education: Graduate
2. Age: 21 years or above
3. Communication: Excellent English communication skills
4. Shift: Night Shift
5. Experience: Customer service / sales experience preferred
6. Availability: All semester marksheets are mandatory