CLIENT SUCCESS MANAGER

TRUSTKLUB Consulting Private Limited; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

TRUSTKLUB Consulting Private Limited seeks a confident Client Success Manager to grow our recruitment business and support HR events initiatives. You will connect with HR and TA leaders, convert opportunities, and build lasting client relationships while driving event participation.

You will engage senior professionals, present recruitment solutions, and coordinate with internal teams to ensure service excellence and repeat business.

Qualifications

• Strong verbal and written communication, presentation and interpersonal skills.
• Confident in networking and engaging with senior professionals.
• Ability to understand client needs and turn conversations into business opportunities.
• Strong negotiation, follow-up and relationship management skills.
• Organised, proactive and comfortable working towards measurable targets.
• Experience in business development, client servicing, recruitment services, event sales or sponsorship acquisition would be an advantage.

Responsibilities

• Identify and engage prospective clients for recruitment services.
• Connect with HR Heads, Talent Acquisition leaders and business decision-makers to understand their hiring requirements.
• Present relevant recruitment solutions, prepare proposals and manage follow-ups.
• Negotiate commercial terms and close business opportunities and partnerships.
• Coordinate with internal recruitment teams to align client expectations and service delivery.
• Maintain regular client engagement, address concerns and identify opportunities for repeat business.
• Build relationships with HR communities, professional associations and corporate partners.
• Drive delegate registrations through targeted outreach and follow-ups.
• Identify potential event sponsors, present sponsorship opportunities and secure participation.
• Coordinate with organisers, delegates, sponsors and internal teams for smooth event execution.
• Maintain engagement with participants and partners before and after events.
• Maintain accurate records of prospects, client interactions, proposals and conversions.
• Track business development, registration and sponsorship targets.
• Share regular progress updates and market feedback with management.

Skills

Communication skills

Networking

Negotiation

Relationship management

Organization

Business development

Job description

CLIENT SUCCESS MANAGER

Business Development | Recruitment Services | HR Events

Role Overview

We are looking for a confident, relationship-driven Client Success Manager to grow our recruitment business and support our HR events initiatives. The role involves connecting with HR and Talent Acquisition leaders, converting business opportunities, building lasting client relationships and driving event participation and partnerships.

Key Responsibilities

• Identify and engage prospective clients for recruitment services.


• Connect with HR Heads, Talent Acquisition leaders and business decision-makers to understand their hiring requirements.


• Present relevant recruitment solutions, prepare proposals and manage follow-ups.


• Negotiate commercial terms and close business opportunities and partnerships.


• Coordinate with internal recruitment teams to align client expectations and service delivery.


• Maintain regular client engagement, address concerns and identify opportunities for repeat business.

HR Events & Partnerships

• Build relationships with HR communities, professional associations and corporate partners.


• Drive delegate registrations through targeted outreach and follow-ups.


• Identify potential event sponsors, present sponsorship opportunities and secure participation.


• Coordinate with organisers, delegates, sponsors and internal teams for smooth event execution.


• Maintain engagement with participants and partners before and after events.

Pipeline Management & Reporting

• Maintain accurate records of prospects, client interactions, proposals and conversions.


• Track business development, registration and sponsorship targets.


• Share regular progress updates and market feedback with management.

Candidate Profile

• Strong verbal and written communication, presentation and interpersonal skills.


• Confident in networking and engaging with senior professionals.


• Ability to understand client needs and turn conversations into business opportunities.


• Strong negotiation, follow-up and relationship management skills.


• Organised, proactive and comfortable working towards measurable targets.


• Experience in business development, client servicing, recruitment services, event sales or sponsorship acquisition would be an advantage.