Client Service Executive

TMW Experiential Marketing Llp; Mumbai; On-site; INR 420,000 - 640,000; Full time

Job summary

MEDIA WORLD EXPERIENTIAL MARKETING is seeking a sharp Client Servicing Executive to join the client relations team in Mumbai. You will coordinate with Creative, Operations, and Production to ensure timely delivery of requirements for corporate events.

The role requires proactive communication, strong relationship management, and meticulous attention to detail in a fast-paced experiential marketing environment. This is a full-time, work-from-office position based in Andheri West.

Qualifications

• Advanced command over Microsoft Excel and PowerPoint.
• Strong verbal and written English with professional email etiquette.
• Interest in events and experiential marketing with fast-paced execution.
• Team player with cross-functional collaboration.

Responsibilities

• Act as primary touchpoint for corporate accounts and capture client requirements.
• Schedule client meetings and dispatch MOMs same day with accuracy.
• Coordinate with Creative, Operations and Production teams.
• Translate client requirements into clear internal briefs for delivery.
• Prepare presentation content and review pitch decks for formatting.
• Coordinate with finance to raise PIs and track payments.
• On-site client liaison during events, managing check-ins and guest flows.

Skills

Excel

PowerPoint

English communication

Client relationship

Event industry interest

Tools

MS Office Suite

Job description

Hiring Client Servicing Executive

Location: Mumbai (Andheri West Office) Full-Time, Work from Office

Experience Required: 24 Years

MEDIA WORLD EXPERIENTIAL MARKETING is a premium, design-led experiential marketing powerhouse, known for delivering high-impact brand experiences through innovative spatial design, seamless execution, and pan-India capabilities.

We are looking for a sharp, highly organized, and digitally savvy Client Servicing Executive to join our growing client relations team.

The ideal candidate will be a proactive communicator and strong relationship manager who can confidently manage corporate clients, coordinate with internal teams, track multiple projects, and ensure timely delivery of every requirement.

Key Responsibilities

• Account Coordination: Act as a dependable primary touchpoint for assigned corporate accounts, ensuring all client requirements are captured accurately.
• Client Meeting & Communication: Schedule client calls, take detailed briefs, and dispatch Minutes of Meetings (MOMs) on the same day with zero errors.
• Internal Coordination: Work closely with the Creative, Operations, Production team
• Cross-Functional Routing: Translate client requirements into detailed, clear internal briefs for the Creative and Operations teams to ensure seamless project delivery.
• Proposal : Compile presentation content and rigorously cross-check all pitch decks for perfect formatting.
• Commercial Documentation: Coordinate with the internal finance team to raise Proforma Invoices (PIs) and track advance payment confirmations before project mobilization.
• On-Ground Execution Support: Serve as the client's reliable point-of-contact on-site during events, managing event check-ins, guest flows, and immediate requirements calmly.
• On-Ground Execution Support: Serve as the client's reliable point-of-contact on-site during events, managing event check-ins, guest flows, and immediate requirements calmly.

Timeline & Follow-ups: Keep track of project timelines, pending approvals, client feedback, and deliverables, while regularly following up with the respective teams to keep the project moving calmly.

Required Skills & Qualifications

• Technical Proficiency: Advanced command over Microsoft Excel, PowerPoint
• Communication Skills: Strong verbal and written English with a highly professional corporate email etiquette.
• Mindset: A genuine interest in the events and experiential marketing industry, with flexibility and enthusiasm to handle the fast-paced nature of event execution.
• Team Player: Ability to work closely with Client Servicing, Creative, Operations