Client Service & Key Accounts Manager | Event Tech |

Dreamcast; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dreamcast, a comprehensive event-tech suite provider, seeks a Senior Client Success Manager to lead end-to-end relationships with enterprise clients in India. You will be the primary contact, understand client requirements, and coordinate with Sales, Operations, Product, and Technical teams to deliver seamless virtual, hybrid, and onsite events.

With 5–7 years in client servicing or account management, you will drive satisfaction, retention, and account growth, while identifying upsell

Qualifications

• Experience in managing enterprise client relationships and driving account growth.
• Strong coordination across Sales, Operations, Product, and Technical teams.
• Familiarity with Event Tech platforms and virtual/onsite event delivery.

Responsibilities

• Manage end-to-end relationships with key enterprise clients.
• Act as the primary point of contact for client communication and support.
• Understand client requirements and coordinate with internal teams for successful event delivery.
• Ensure smooth execution of virtual, hybrid, and onsite events.
• Conduct regular client meetings, project reviews, and post-event feedback sessions.
• Drive client satisfaction, retention, and account growth.
• Identify upselling and cross-selling opportunities for Event Tech solutions.
• Coordinate with Sales, Operations, Product, and Technical teams to resolve client queries.
• Prepare project timelines, status reports, and account health reports.
• Ensure SLA adherence and deliver an exceptional client experience.

Skills

Client Relationship Management

Key Account Management

Event Tech / Event Management

Virtual & Hybrid Events

Project Coordination

Stakeholder Management

Client Communication & Presentation

Problem Solving & Conflict Resolution

CRM Tools

MS Excel & PowerPoint

Job description

Company Description

Dreamcast is a comprehensive event-tech suite that helps event leaders host scalable events, maximize ROI, and deliver engaging experiences. The platform offers end-to-end solutions including registration and ticketing, WhatsApp automation, cashless payments, check-in and badging, and turnstile access for enhanced security. Dreamcast also delivers advanced content streaming, event CRM, AI-powered matchmaking, 3D virtual environments, and expo management tools to streamline operations for organizers and exhibitors. Trusted by leading organizations such as Dell, PwC, Hitachi, Johnson & Johnson, Lenovo, Tech Mahindra, Economic Times, and Times of India, Dreamcast supports both physical and virtual events worldwide. The team focuses on innovation, reliability, and seamless experiences for organizers and attendees alike.

Key Responsibilities

• Manage end-to-end relationships with key enterprise clients.
• Act as the primary point of contact for client communication and support.
• Understand client requirements and coordinate with internal teams for successful event delivery.
• Ensure smooth execution of virtual, hybrid, and onsite events.
• Conduct regular client meetings, project reviews, and post-event feedback sessions.
• Drive client satisfaction, retention, and account growth.
• Identify upselling and cross-selling opportunities for Event Tech solutions.
• Coordinate with Sales, Operations, Product, and Technical teams to resolve client queries.
• Prepare project timelines, status reports, and account health reports.
• Ensure SLA adherence and deliver an exceptional client experience.

Required Skills

• Client Relationship Management
• Key Account Management
• Event Tech / Event Management
• Virtual & Hybrid Events
• Project Coordination
• Stakeholder Management
• Client Communication & Presentation
• Problem Solving & Conflict Resolution
• CRM Tools
• MS Excel & PowerPoint

Preferred Experience

• 5-7 years in Client Servicing, Account Management, Customer Success, or Event Management.
• Experience handling Corporate, Enterprise, B2B, or SaaS clients.
• Prior experience with Event Technology platforms will be preferred.
• Strong communication, coordination, and multitasking abilities.