Client Servicing Manager - Events

Whizz HR; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Whizz HR is seeking a Client Servicing Manager to work with a leading event-based company in Mumbai. You will be the client’s first point of contact and anchor for the team, ensuring every project is delivered on time, on brief and to a standard the client is proud of.

You will break briefs into clear tasks, coordinate with the creative, production and operations teams, track progress, prepare proposals and decks, manage approvals and payments, and stay ahead on industry trends.

Qualifications

• 3 to 5 years of client servicing in experiential, BTL, events or brand activation agency. Corporate and brand work only.
• Persistence: you do not give up when a client delays or pushes back.
• Friendly, easy manner and quick connection with people.
• Sharp, structured thinking and ability to break complex tasks into steps.
• Clear communication with clients, team and vendors; simplify complex ideas.

Responsibilities

• Be the main point of contact for clients and understand briefs fully.
• Break briefs into tasks, timelines and owners for teams.
• Track progress and ensure on-time delivery and quality.
• Build proposals and decks and present to clients with confidence.
• Follow processes for briefs, approvals, costing, POs and reporting.
• Check quality at all stages from design to final setup.
• Handle on-ground issues calmly and find on-the-spot solutions.
• Follow up on approvals, feedback and payments and continue even if client is slow.
• Bring new ideas to enhance client experience beyond the brief.
• Stay updated on industry trends and what other brands are doing.

Skills

Client servicing

Project coordination

Stakeholder management

Communication

Tools

PowerPoint

MS Word

Excel

Job description

We are looking for a Client Servicing Manager to work with a leading Event based company in Mumbai!

As Client Servicing Manager, you are the client's first call and the team's anchor. You own the client relationship day to day. You make sure every project is delivered on time, on brief and to a standard the client is proud of.

WHAT YOU WILL DO

Be the main point of contact for your clients. Understand each brief fully, including what is not

Break every brief into clear tasks, timelines and owners. Give the right work to the right person in the creative, production and operations teams.

Track progress closely and keep a firm hold on delivery.

Build proposals and decks with the team, and present them to clients with confidence. Make the story clear and the key points stand out.

Follow our processes for briefs, approvals, costing, POs and reporting, without skipping steps.

Check quality at every stage, from design files to the final setup on the ground.

Handle on-ground issues calmly. Prioritise, find solutions on the spot and keep the client informed.

Follow up on approvals, feedback and payments, and keep going even when the client is slow or

Bring new ideas that add to the client's experience, beyond what the brief asks for.

Stay up to date on what other brands are doing: new formats, trends and technology.

Meet the targets set for your accounts.

WHAT YOU MUST HAVE

3 to 5 years of client servicing in an experiential, BTL, events or brand activation agency. Corporate and brand work only. A social or wedding events background is not the right fit for this role.

Persistence. You do not give up when a client delays or pushes back.

A friendly, easy manner. People find you easy to talk to, and you build a connect quickly.

Sharp, structured thinking. You can break a complex task into clear steps.

Clear communication. You are precise with clients, team and vendors, and you can make a complex idea simple.

Professional presence. Well groomed, and you carry yourself well in client meetings.

Discipline with process. You follow set processes and do not miss steps.

Industry awareness. You know what other brands are doing and what is new in experiential marketing.