Client Relationship Manager

On Events And Promotions; New Delhi; Sur place; INR 1 200 000 - 1 400 000; Plein temps

Résumé du poste

On Events And Promotions is seeking a Client Servicing Manager in Delhi to bridge client briefs with internal creative, production, and technical teams. You will drive concept development, manage timelines, and ensure seamless end-to-end execution while aiming to grow accounts.

The role requires 2–6 years of experience in event management or experiential marketing, with strong communication, presentation, and budgeting skills. Travel for on-ground events is expected.

Qualifications

• 26 years of proven experience in client servicing, account management, or business development within an Event Management, MICE, Exhibitions, or Experiential Marketing agency.
• Bachelor’s degree in Mass Communication, Marketing, PR, or a related field.
• Exceptional communication, storytelling, and presentation skills (PowerPoint / Canva).
• Strong commercial acumen with an understanding of event production, supplier networks, and budgets.
• High level of organization, multitasking ability, and composure under pressure during live events.
• Willingness to travel for site visits and on-ground event execution across cities.

Responsabilités

• Client Relationship Management: Serve as the main point of contact for assigned client accounts, building long-term trust, rapport, and satisfaction.
• Briefing & Conceptualization: Decode client briefs and translate them into actionable, creative event concepts; develop pitch decks and proposals.
• Project Coordination & Execution: Coordinate cross-functionally with internal teams to deliver events on time and within budget; oversee on-ground setup and live execution.
• Commercials & Vendor Management: Assist in commercial negotiations, budgeting, vendor sourcing, and cost optimization; track client billing and payments.
• Business Growth & Retention: Identify opportunities for up-selling and cross-selling services; contribute to new business pitches and lead conversions.
• Post-Event Analysis: Prepare post-event wrap reports, ROI metrics, feedback analysis, and closure documentation.

Connaissances

Communication

Storytelling

Presentation skills

Commercial acumen

Organization

Multitasking

Travel willingness

Formation

Bachelor’s degree in Mass Communication/Marketing/PR

Outils

PowerPoint

Canva

MS 365

Description du poste

Client Servicing Manager (Event Management & Experiential Marketing)

• Department: Client Servicing & Account Management
• Experience Level: 2 to 6 Years
• Location: Delhi / NCR (with travel flexibility for on-ground events)

Role Overview The Client Servicing Manager acts as the primary bridge between the client and the internal creative, production, and technical teams. You will be responsible for understanding client briefs, pitching innovative event concepts, managing project timelines, and ensuring seamless end-to-end execution while driving repeat business and account growth.

Key Responsibilities

• Client Relationship Management:
  • Serve as the main point of contact for assigned client accounts, building long-term trust, rapport, and satisfaction.
  • Conduct regular meetings, status updates, and feedback sessions to capture evolving client needs.
• Briefing & Conceptualization:
  • Decode client briefs (corporate events, MICE, brand activations, product launches, or ground events) and translate them into actionable, creative event concepts.
  • Develop impactful pitch decks, proposals, and presentations using PowerPoint / MS 365.
• Project Coordination & Execution:
  • Coordinate cross-functionally with internal design, creative, production, and technical/AV teams to deliver events on time and within budget.
  • Oversee on-ground event setup, live execution, and breakdown, troubleshooting any issues in real time.
• Commercials & Vendor Management:
  • Assist in commercial negotiations, budgeting, vendor sourcing, and cost optimization to ensure project profitability.
  • Track and follow up on client billing, invoicing, and timely payments.
• Business Growth & Retention:
  • Identify opportunities for up-selling and cross-selling additional services, activations, or digital integrations to existing accounts.
  • Contribute to new business development pitches and lead conversion.
• Post-Event Analysis:
  • Prepare post-event wrap reports, ROI metrics, feedback analysis, and closure documentation.

Key Requirements & Qualifications

• Experience: 26 years of proven experience in client servicing, account management, or business development specifically within an Event Management, MICE, Exhibitions, or Experiential Marketing agency.
• Education: Bachelor’s degree in Mass Communication, Marketing, PR, or a related field.
• Core Skills:
  • Exceptional communication, storytelling, and presentation skills (PowerPoint / Canva).
  • Strong commercial acumen with an understanding of event production, supplier networks, and budgets.
  • High level of organization, multitasking ability, and composure under pressure during live events.
  • Willingness to travel for site visits and on-ground event execution across cities.