Client Servicing Associate (Events)

Dreamcast; New Delhi; Sur place; INR 450 000 - 650 000; Plein temps

Résumé du poste

Dreamcast in India is seeking an experienced Event Manager to lead client communications, oversee end-to-end event delivery, and coordinate cross-functional teams for immersive live experiences.

The role involves translating client briefs into production plans, managing on-site execution, and delivering post-event reports with KPI insights. Fluency in Hindi or regional languages is preferred to engage diverse clients across markets.

Qualifications

• Must have experience in planning and executing live events and campaigns.
• Strong client communication and vendor relationship skills.
• Proven ability to translate client briefs into production plans and timelines.
• Experience in post-event reporting and ROI analysis.
• Proficiency with event tech platforms (e.g., Eventbrite, Bizzabo) is a plus.
• Fluency in Hindi or regional Indian languages is preferred.

Responsabilités

• Act as primary point of contact for assigned clients throughout the event lifecycle.
• Coordinate logistics, timelines, and vendors to ensure on-time, on-brand execution.
• Translate briefs into actionable production plans with cross-functional teams.
• Lead pre-event walkthroughs, on-site execution, and post-event debriefs for improvements.
• Prepare client reports with KPIs, ROI, and learnings using data-driven storytelling.
• Identify upsell opportunities while maintaining client retention and satisfaction.

Connaissances

Event Management

Client Communication

Vendor Coordination

Project Timeline Management

MS Office Suite

CRM Tools

Stakeholder Management

Post-Event Reporting

Outils

MS Office Suite

CRM Tools

Description du poste

About the Opportunity

A dynamic player in the experiential marketing and live events industry, we craft immersive brand experiences that drive engagement, loyalty, and measurable ROI for global and regional clients. Based in India, our team delivers end-to-end event execution-from concept to closeout-across corporate, consumer, and hybrid formats, blending creativity with flawless operational delivery.

Role & Responsibilities

• Act as the primary point of contact for assigned clients, managing communication, expectations, and feedback throughout the event lifecycle.
• Coordinate logistics, timelines, and vendor deliverables to ensure on-time, on-brand, and on-budget execution.
• Translate client briefs into actionable production plans, collaborating with creative, operations, and tech teams.
• Lead pre-event walk-throughs, manage on-site execution during live events, and conduct post-event debriefs for continuous improvement.
• Prepare and present client reports showcasing KPIs, ROI, and learnings with clear, data-backed storytelling.
• Proactively identify upsell/cross-sell opportunities while maintaining strong client retention and satisfaction metrics.

Skills & Qualifications

• Must-Have
• Event Management
• Client Communication
• Vendor Coordination
• Project Timeline Management
• MS Office Suite
• CRM Tools
• Stakeholder Management
• Post-Event Reporting
• Preferred
• Experience with event tech platforms (e.g., Eventbrite, Bizzabo)
• Knowledge of experiential marketing trends
• Fluency in Hindi or regional Indian languages

Benefits & Culture Highlights

• Work in a fast-paced, creative environment with direct exposure to top-tier brands and global campaigns.
• Earn performance-linked incentives and recognition for client retention and event success.
• Access to professional development programs, including event tech certifications and leadership workshops.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.