Client Servicing Manager

Gemius; Surat; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Gemius is seeking a Client Servicing Manager in Surat to manage day-to-day client interactions, align agency outputs with client objectives, and maintain high satisfaction. You will coordinate with strategy, creative, and digital teams to translate briefs into actionable plans and oversee ongoing campaigns.

Proactive problem-solving and strong English communication are essential. You will also support new business efforts by contributing to proposals and pitches while building long-term client

Formación

• 2–4 years in client servicing or account management at a marketing or digital agency.
• Excellent English communication, written and spoken.
• Strategic thinker who connects business goals to marketing outcomes.
• Proactive, solution-oriented and able to influence internal teams and vendors.

Responsabilidades

• Manage day-to-day client interactions and translate briefs into plans.
• Coordinate with strategy, creative and digital teams to ensure timely delivery.
• Oversee campaigns and prepare performance reports and presentations.
• Identify opportunities to add value and resolve client issues promptly.
• Support new business initiatives through proposals, pitches and relationship-building.

Conocimientos

Client services

Relationship management

English communication

Time management

Data reporting

Educación

Bachelor’s degree in Marketing, Business, Communications, or related field

Herramientas

Reporting tools

Descripción del empleo

Gemius is an independent integrated marketing agency specializing in brand strategy and creative marketing for growth-focused businesses. For over a decade, the agency has partnered with experienced entrepreneurs and business leaders to transform businesses from known names into standout brands. Gemius works at the intersection of strategy, creativity, and digital growth, offering services such as brand strategy, creative development and content production, digital growth, influencer marketing, and media buying and planning. The team collaborates with clients across diverse sectors including lifestyle, garments and beauty, entertainment, hospitality, nutrition and FMCG, real estate, healthcare, IT and SaaS, and financial services. Joining Gemius means contributing to brand discovery and supporting ambitious businesses ready to expand and evolve.

Role Description

This is a full-time on-site role for a Client Servicing Manager based in Surat. The Client Servicing Manager will be responsible for managing day-to-day client interactions, understanding client objectives, and ensuring that agency deliverables meet expectations and timelines. Responsibilities include coordinating with internal teams across strategy, creative, and digital to translate client briefs into actionable plans, overseeing ongoing campaigns, and preparing performance reports and presentations. The role involves proactively identifying opportunities to add value for clients, resolving issues, and maintaining high levels of client satisfaction. The Client Servicing Manager will also support new business initiatives by contributing to proposals, pitches, and relationship-building activities.

Qualifications

• Candidates should possess strong Client Services and Client Relations skills to manage accounts, build long‑term relationships, and act as a trusted partner to clients.
• Candidates should possess a focus on Customer Satisfaction and Customer Service to ensure a positive client experience and timely resolution of concerns.
• Candidates should possess excellent English Communication skills to convey ideas clearly, manage expectations, and collaborate effectively with internal and external stakeholders.
• Ability to manage multiple projects simultaneously, with strong organizational and time‑management skills.
• Comfort with data and reporting tools to track campaign performance and present insights.
• Bachelor’s degree in Marketing, Business, Communications, or a related field is beneficial.

Who you are

• 2-4 years in client servicing, brand management or account management at a marketing, branding or digital agency
• An excellent English communicator, written and spoken, who is clear, confident and professional
• A strategic thinker who understands how business goals connect to marketing
• Proactive and solution‑oriented: you flag problems early and come with answers, not just updates
• Someone who can lead by influence, managing internal teams and vendors without being pushy
• Familiar with 360° marketing: branding, social media, performance marketing, content, PR and influencer campaigns
• Work directly with the founder and have real ownership
• Exposure to multiple industries and a full range of marketing services
• A fast‑paced, growth‑focused team where good ideas get heard