Client Servicing Executive

Nothing Else Matters; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Performance bonuses

Comprehensive benefits package

Job summary

Nothing Else Matters in Gurugram is looking for a Client Servicing/Account Executive with 1–3 years of experience to manage client relationships and deliver high-quality digital marketing solutions. The role involves strategy development, team leadership, and ensuring the integration of client media efforts across digital platforms. Ideal candidates will have strong project management and communication skills, a client-centric mindset, and familiarity with tools like Google Analytics and Asana. A competitive salary and benefits package is offered.

Qualifications

• 1–3 years of experience in account management, preferably with a digital advertising agency.
• Proven track record in managing client relationships and delivering campaigns.
• Strong data analysis skills for campaign optimization and reporting.

Responsibilities

• Develop digital marketing strategies aligned with client goals.
• Lead media integration across digital channels.
• Manage resources and ensure timely delivery of projects.

Skills

Account Management

Communication

Project Management

Analytical Skills

Problem Solving

Creativity

Attention to Detail

Team Player

Education

Relevant degree in Marketing, Business, or Communications

Tools

Asana

Trello

Monday.com

Google Analytics

Job description

Agency Overview

At Nothing Else Matters (NEM Digital), we have pioneered modern marketing for the past 8 years with our unique #DirectToFan Model. We specialize in merging Data + Creativity + Technology to humanize virtual connections and build trust.

Our clientele includes renowned names like Meta (Facebook), Microsoft, Dulux, Sennheiser, Kent, Dabur and many more alongside scaling D2C startups in the DeepTech & Consumer goods segment.

Role Overview

As a Client Servicing /Account Executive, you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality. Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms. You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors.

Key Roles & Responsibilities

• Formulate & Oversee Strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.
• Client Integration: Take the lead in integrating and aligning the client’s media efforts across digital channels, acting as the cornerstone for future work.
• Research & Data Insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.
• Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client’s business and align with their long‑term goals.
• Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client’s digital strategy. Be a driver for scaling digital opportunities.

Client & Team Relationship Management

• Media & Partner Relations: Establish strong, trust‑based relationships with media partners, ensuring that media owners are aligned with the client’s needs and vision.
• Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organized and executed efficiently. Provide guidance and mentorship to junior team members.
• Client Communication: Build and maintain a deep understanding of your client’s business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.
• Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.

Project & Resource Management

• Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.
• Client Requests: Serve as the first point of contact for clients’ project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.
• Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.
• Problem Solving: Demonstrate sharp strategic thinking and effective problem‑solving abilities when challenges arise, ensuring minimal impact on campaign performance.

Leadership & Development

• Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.
• Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.
• Client Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.

Required Skills & Qualifications

• Experience: 1–3 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.
• Account Management: Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.
• Industry Knowledge: In‑depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviors, and key industry challenges.
• Project Management: Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines; proficiency in tools such as Asana, Trello, or Monday.com is a plus.
• Communication: Exceptional verbal and written communication skills to liaise with clients, teams, and senior stakeholders. Ability to present complex ideas clearly and persuasively in writing and presentations.
• Creativity & ProblemSolving: Strong creative and strategic thinking skills with the ability to devise innovative solutions that drive results for clients.
• Analytical Skills: Strong data analysis skills to interpret metrics, KPIs, and ROI for campaign optimization; comfortable with tools like Google Analytics and social media analytics.
• Attention to Detail: High attention to detail and accuracy in campaign execution, client communication, and reporting.
• Adaptability & Flexibility: Ability to adapt to shifting client needs and market dynamics while maintaining high service and professionalism.
• Proactive & Resourceful: Continuously seeks ways to improve processes, anticipate client needs, and surpass expectations.
• Client-Centric Mindset: Passionate about delivering top‑notch service and value to clients, ensuring their goals are met with precision.
• Team Player: Collaborates effectively with cross‑functional teams, including creatives, strategists, and media planners.
• Resilience & Composure: Manages stress, competing priorities, and remains calm under pressure.
• Leadership Potential: Natural ability to inspire others, lead by example, and take initiative.

Preferred Skills

• Experience working with integrated marketing campaigns across digital and traditional channels.
• Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.
• Experience with client presentations and pitch decks.
• A relevant degree in Marketing, Business, Communications, or a related field.

Competitive Salary & Benefits

• Competitive salary, performance bonuses, and a comprehensive benefits package.