Social Media Manager

Art-e Mediatech; Sector 10; On-site; INR 500,000 - 750,000; Full time

Job summary

Art-e Mediatech is seeking an Account Manager to actively manage and grow relationships with existing clients. You will be the primary point of contact, translate client needs into actionable briefs, and coordinate with internal teams to deliver projects on time.

The role requires 2–5 years in client servicing or related fields, with strong communication and project management skills. Opportunities for growth into Key Account Management and Business Development are available.

Qualifications

• 2-5 years in client servicing or related roles.
• Strong verbal and written communication.
• Ability to coordinate with cross-functional teams and manage multiple projects.

Responsibilities

• Manage day-to-day client relationships as the primary contact.
• Understand client requirements, objectives, expectations, and business challenges.
• Coordinate with internal teams to ensure timely delivery.
• Prepare briefs, timelines, deliverables, and project requirements.
• Track projects from requirement gathering through execution and closure.
• Maintain client satisfaction and handle escalations professionally.
• Prepare proposals, presentations, and reports.
• Participate in client meetings and reviews.

Skills

Communication

Verbal & written

Project management

Relationship building

Multi-client handling

Tools

CRM tools

Project management tools

MS Office

Job description

About the Role:

We are looking for a proactive and client-focused Account Manager Client Servicing to manage and grow relationships with our existing clients.

The ideal candidate will be someone who is comfortable being the primary point of contact for clients, understands their business requirements, coordinates with internal teams to deliver projects on time, and can identify opportunities to strengthen client relationships and generate additional business.

This role is ideal for someone with 2-5 years of experience in client servicing, account management, client relationship management, agency servicing.

Key Responsibilities

• Manage day-to-day relationships with assigned clients and act as the primary point of contact.
• Understand client requirements, objectives, expectations, and business challenges.
• Coordinate with internal teams such as creative, marketing, operations, sales, production, or other relevant teams to ensure smooth execution.
• Prepare and communicate briefs, timelines, deliverables, and project requirements clearly.
• Track projects from requirement gathering through execution and closure.
• Ensure timely delivery and proactively communicate project updates to clients.
• Build strong, long-term relationships with clients and maintain high levels of client satisfaction.
• Handle client queries, feedback, concerns, and escalations professionally.
• Prepare proposals, presentations, quotations, reports, and client communication as required.
• Participate in client meetings, calls, presentations, and review meetings.
• Maintain accurate records of client interactions, projects, deliverables, and commercial discussions.
• Work closely with management and internal stakeholders to improve account performance and client retention.

What We Are Looking For

• 2 - 7 years of relevant experience in Client Servicing, Account Management, Client Relationship Management, Customer Success, Agency Servicing, or a similar customer-facing role.
• Strong communication skills both verbal and written.
• Ability to understand client requirements and translate them into actionable briefs for internal teams.
• Strong follow-up, coordination, and project management skills.
• Ability to manage multiple clients/projects simultaneously and prioritize effectively.
• Strong interpersonal and relationship-building skills.
• Commercial understanding with the ability to identify business-growth opportunities.
• Ability to handle difficult conversations and client escalations with maturity.
• Good presentation and negotiation skills.
• Proficiency in MS Office / Google Workspace; familiarity with CRM or project-management tools is an advantage.
• Strong ownership, accountability, and attention to detail.

Preferred Candidate Profile

We are particularly interested in candidates who have:

• Managed multiple client accounts independently.
• Been responsible for client communication from briefing to delivery.
• Worked closely with cross-functional/internal teams.
• Experience in upselling, cross-selling, renewals, or account growth.
• Experience handling client escalations and resolving issues.
• Experience in an agency, marketing, advertising, digital, media, technology, B2B services, or other client-facing environment.
• A track record of building long-term client relationships.

Why Join Us?

• Opportunity to manage meaningful client relationships and high-value accounts.
• 5 Days working - Work life balance.
• 2.5 Leave in a month including SL & CL
• Exposure to multiple business functions and projects.
• Opportunity to grow into a larger Key Account Management / Client Success / Business Development role.
• Collaborative and performance-driven work environment.

Compensation: As per industry standard depends upon experience, skills, and current compensation.

Experience: 1 - 7 years