Group Head- Client Servicing

The Brand Bee; Gurugram District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

The Brand Bee is seeking a seasoned Group Head – Client Servicing to steer key client relationships, craft strategic marketing solutions, and drive growth across multiple accounts. You will lead pitches, coordinate cross-functional teams, and ensure high-quality delivery while mentoring a servicing group.

You will partner with senior clients to translate objectives into compelling campaigns, monitor performance, and identify opportunities for expanding engagement.

Qualifications

• 10+ years in client servicing / account management in digital/advertising.
• Proven leadership of large/key accounts and senior stakeholders.
• Experience in strategy, planning, and integrated marketing solutions.
• Track record of leading pitches and new business opportunities.
• Experience mentoring a servicing team.
• Deep understanding of digital branding and campaign execution.

Responsibilities

• Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
• Understand client objectives and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development with cross-functional teams.
• Develop strategies, communication plans, and integrated marketing concepts.
• Lead pitches, RFPs, presentations, and client proposals from brief to final presentation.
• Identify opportunities for account growth, cross-selling, and expanding engagement scope.
• Oversee multiple accounts and ensure timely, high-quality delivery across campaigns.
• Translate client briefs into internal briefs and align teams accordingly.
• Monitor performance, deliverables, timelines, budgets, and client satisfaction.
• Handle senior-level conversations, negotiations, and conflict resolution.
• Collaborate with department heads to ensure integrated solutions.
• Review campaign performance and propose data-driven improvements.
• Mentor Account Managers and Executives to raise delivery standards.
• Establish processes for account management, reporting, and project execution.
• Own team performance, productivity, and profitability.

Skills

Client relationship

Strategy development

Pitching & RFPs

Digital marketing

Leadership

Stakeholder management

Communication

Team management

Project ownership

Analytical thinking

Job description

About The Role

We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a strong client leader with proven experience in strategy, integrated campaigns, pitches, and new business development, along with the ability to build and manage high-performing teams.

Key Responsibilities

• Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
• Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
• Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
• Have prior hands-on experience in developing strategies, communication plans, campaign concepts, and integrated marketing solutions.
• Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
• Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
• Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
• Translate client briefs into clear internal briefs and ensure alignment across respective teams.
• Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
• Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
• Work closely with internal department heads to ensure integrated and strategically aligned solutions.
• Review campaign performance and insights with teams and use data and market trends to recommend improvements.
• Mentor, guide, and manage Account Managers, Account Executives, and other servicing team members.
• Establish strong processes for account management, reporting, communication, and project execution.
• Take ownership of team performance, productivity, resource planning, and overall account profitability.
• Stay updated on digital marketing, advertising, consumer trends, and evolving industry practices to bring relevant ideas and opportunities to clients.

Key Skills Competencies

• Strong client relationship and stakeholder management skills.
• Proven experience in strategy development and strategic thinking.
• Strong exposure to pitches, RFPs, new business presentations, and proposal development.
• Excellent understanding of digital marketing and integrated communication.
• Strong business acumen with an ability to identify growth opportunities.
• Excellent presentation, communication, negotiation, and interpersonal skills.
• Ability to manage multiple clients, teams, and priorities in a fast-paced agency environment.
• Strong leadership and people-management capabilities.
• Problem-solving mindset with a high degree of ownership and accountability.
• Ability to collaborate effectively with creative, content, performance, SEO, social media, and other specialist teams.

What We Are Looking For

• 10+ years of experience in client servicing / account management, preferably within a digital, advertising, or integrated marketing agency.
• Proven experience managing large/key accounts and senior client stakeholders.
• Prior experience in strategy, campaign planning, and developing integrated marketing solutions is essential.
• Strong track record of independently handling or leading pitches and new business opportunities.
• Experience managing and mentoring a servicing team.
• Strong understanding of digital marketing, branding, communication, and campaign execution.

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