Account Manager -Client Servicing

Reinvent Digital Media; Rajasthan; On-site; INR 600,000 - 900,000; Full time

Job summary

Reinvent Digital Media in Jaipur is seeking an experienced Account Manager – Client Servicing to own client communications and coordinate with internal teams to deliver digital marketing campaigns.

You will manage deliverables, timelines, and client expectations while ensuring high-quality reporting and proactive problem-solving. The role requires a proven track record in agency settings and strong communication skills.

Qualifications

• 2+ years of relevant experience in Client Servicing / Account Management in a Digital Marketing Agency.
• Prior experience working with digital marketing agencies is mandatory.
• Strong understanding of SEO, Content Marketing, Social Media, Google Ads/Paid Marketing, and Website/Design services.
• Excellent verbal and written communication skills.
• MS Excel / Google Sheets proficiency and reporting tools.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Proactive, responsible, and solution-oriented.

Responsibilities

• Manage day-to-day communication and relationships with assigned clients.
• Understand client requirements, objectives, and expectations and communicate them effectively to internal teams.
• Coordinate with SEO, Content, Social Media, Design, Performance Marketing, and other digital marketing teams.
• Plan, track, and manage client deliverables, tasks, timelines, and deadlines.
• Follow up with internal teams to ensure timely completion of deliverables.
• Monitor project progress and proactively identify delays, challenges, or gaps.
• Participate in client calls, meetings, and discussions and maintain clear meeting notes and action items.
• Prepare and maintain client reports, trackers, presentations, and regular updates.
• Ensure client requirements are properly documented and communicated to the respective teams.
• Handle client queries and coordinate with internal teams to provide timely resolutions.
• Maintain strong and professional relationships with clients.
• Identify opportunities to improve client satisfaction, retention, and overall account performance.
• Work closely with the team to ensure campaigns and deliverables are aligned with client objectives.
• Use AI tools such as ChatGPT and Claude to improve productivity, communication, reporting, and day-to-day client servicing.

Skills

Client Servicing

Account Management

Communication

Project Coordination

Reporting

Excel/Sheets

AI Tools

Tools

ChatGPT

Claude

Job description

Account Manager Client Servicing

Location: Jaipur On-site
Experience: 2+ Years
Industry: Digital Marketing / Digital Marketing Agency

About the Role

We are looking for an experienced and proactive Account Manager – Client Servicing to join our team. The ideal candidate should have at least 2 years of experience in client servicing/account management within a digital marketing agency and a strong understanding of digital marketing services.

The role involves managing client communication, coordinating with internal teams, tracking project deliverables, understanding client requirements, and ensuring timely and smooth execution of digital marketing activities.

Key Responsibilities

• Manage day-to-day communication and relationships with assigned clients.
• Understand client requirements, objectives, and expectations and communicate them effectively to internal teams.
• Coordinate with SEO, Content, Social Media, Design, Performance Marketing, and other digital marketing teams.
• Plan, track, and manage client deliverables, tasks, timelines, and deadlines.
• Follow up with internal teams to ensure timely completion of deliverables.
• Monitor project progress and proactively identify delays, challenges, or gaps.
• Participate in client calls, meetings, and discussions and maintain clear meeting notes and action items.
• Prepare and maintain client reports, trackers, presentations, and regular updates.
• Ensure client requirements are properly documented and communicated to the respective teams.
• Handle client queries and coordinate with internal teams to provide timely resolutions.
• Maintain strong and professional relationships with clients.
• Identify opportunities to improve client satisfaction, retention, and overall account performance.
• Work closely with the team to ensure campaigns and deliverables are aligned with client objectives.
• Use AI tools such as ChatGPT and Claude to improve productivity, communication, reporting, and day-to-day client servicing.

Requirements

• 2+ years of relevant experience in Client Servicing / Account Management in a Digital Marketing Agency is required.
• Prior experience working with digital marketing agencies is mandatory.
• Strong understanding of digital marketing services such as SEO, Content Marketing, Social Media, Google Ads/Paid Marketing, and Website/Design services.
• Excellent verbal and written communication skills.
• Strong client management and relationship-building skills.
• Excellent coordination, follow-up, and organizational skills.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Good knowledge of MS Excel / Google Sheets and reporting tools.
• Strong problem-solving and communication skills.
• Ability to work effectively with cross-functional teams.
• Proactive, responsible, and solution-oriented approach.
• Comfortable working in a fast-paced digital marketing agency environment.
• Good knowledge of AI tools such as ChatGPT and Claude is preferred.

What We’re Looking For:

We are looking for someone who can independently manage client communication, coordinate with internal teams, take ownership of deliverables, and ensure a smooth client experience.

Note: This is a full-time, on-site position in Jaipur. Candidates with relevant digital marketing agency experience are encouraged to apply.