Client Servicing Manager

Apparel Resources; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Apparel Resources is seeking a dynamic Manager – Client Servicing, Events & Operations to manage relationships with advertisers, exhibitors, sponsors, speakers, partners, and delegates across our media and event platforms. You will ensure smooth execution of projects, coordinate internal teams, and track deliverables from onboarding to on-site execution.

The role involves managing conferences, webinars, awards, networking events, and exhibitions while maintaining high client satisfaction and

Qualifications

• Minimum 5 years of experience in client servicing, event management, or related roles.
• Excellent communication and stakeholder management skills.
• Strong organizational and project management abilities.
• Ability to manage multiple projects with tight deadlines.

Responsibilities

• Serve as the primary contact for clients across events, webinars, magazines, and campaigns.
• Coordinate exhibitor, sponsor, advertiser, and partner requirements from onboarding to execution.
• Manage delivery of marketing assets, branding, and promotional activities.
• Collaborate with sales, editorial, marketing, design, and operations teams to ensure timely commitments.
• Support planning and execution of conferences, webinars, awards, and exhibitions.
• Coordinate with vendors, venues, speakers, sponsors, and service providers for smooth operations.
• Track timelines, budgets, and deliverables to ensure efficient project execution.
• Handle event logistics, registration, and on-site coordination.
• Maintain client databases, participation records, and operational trackers.
• Prepare post-event reports and client feedback summaries.

Skills

Client relations

Event management

Stakeholder management

Project coordination

Organizational skills

Education

Bachelor’s degree

Tools

MS Office

Google Workspace

Job description

About Apparel Resources

Apparel Resources is a leading fashion business intelligence and media platform serving the apparel, textile, sourcing, retail, sustainability, and technology sectors. Through our magazines, digital platforms, webinars, conferences, awards, and flagship events such as Apparel Sourcing Week (ASW), Fashion Tech Week (FTW), and SustainableNXT, we connect industry stakeholders with insights, networking opportunities, and business growth.

Role Overview

We are looking for a dynamic and organized Manager – Client Servicing, Events & Operations to manage relationships with advertisers, exhibitors, sponsors, speakers, partners, and delegates across our media and event platforms while ensuring smooth execution of projects and event operations. The ideal candidate will be responsible for handling client requirements from onboarding to execution, coordinating internal teams, tracking deliverables, and ensuring a seamless experience across events, webinars, magazine features, digital campaigns, and other industry engagement initiatives.

Key Responsibilities

• Serve as the primary point of contact for clients across events, webinars, magazine features, digital campaigns, sponsorships, and partnerships.
• Manage exhibitor, sponsor, advertiser, and partner requirements from onboarding to successful execution.
• Coordinate marketing deliverables, advertisements, branding, promotional activities, speaker engagements, and event participation.
• Work closely with sales, editorial, marketing, social media, design, accounts, and operations teams to ensure timely delivery of commitments.
• Support planning and execution of conferences, webinars, awards, networking events, and exhibitions.
• Coordinate with vendors, venues, speakers, sponsors, exhibitors, and service providers to ensure smooth operations.
• Track project timelines, deliverables, budgets, and operational requirements to ensure projects are executed efficiently.
• Handle event logistics, participant communication, registration processes, and on-site event coordination.
• Maintain client databases, participation records, and operational trackers.
• Prepare post-event reports, client feedback summaries, and performance reviews.
• Proactively identify and resolve issues to ensure high levels of client satisfaction and operational excellence.

Requirements

• Minimum 5 years of experience in Client Servicing, Account Management, Event Management, Media Operations, Exhibitions, Conferences, or related industries.
• Strong communication, stakeholder management, and relationship-building skills.
• Excellent organizational, coordination, and project management abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong problem-solving skills and attention to detail.
• Proficiency in MS Office, Google Workspace, and business management tools.
• Graduate in any discipline; Event Management, Marketing, Mass Communication, or related qualifications will be an advantage.

Why Join Us?

Work with one of India's most respected fashion industry media and event platforms. Engage with leading brands, retailers, manufacturers, sourcing professionals, and industry leaders. Gain exposure across media, events, webinars, awards, conferences, and industry networking platforms. Opportunity to take ownership, drive execution, and grow within a fast-paced entrepreneurial environment.