Client Service Manager

DEEPALI DESIGNS & EXHIBITS; New Delhi; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

DEEPALI DESIGNS & EXHIBITS is seeking an experienced Client Servicing cum Marketing Manager / Senior Manager to lead client engagement for high-impact government projects, including Conferences, Investor Summits, Conclaves, Exhibitions, Trade Fairs, and National & International Sports Events.

The role requires strong client relationship management, strategic planning, and cross-functional coordination to ensure successful project delivery, acting as the SPOC between the client and internal teams

Qualifications

• 610 years in client servicing/account management within the event management industry.
• Minimum Bachelor’s degree in Mass Communication, Marketing, Event Management, or related fields.
• Prior experience with government events and tenders preferred.
• Strong understanding of government processes, compliance, and tendering.
• Excellent communication skills in English and Hindi.
• High proficiency in budgeting, proposal development, and end-to-end event execution.

Responsibilities

• Analyze RFPs, tender documents, BOQs, and client requirements to understand project scope.
• Prepare project briefs, creative checklists, compliance matrices, timelines, and submission plans.
• Coordinate with Concept Team, Design Studio, CAD Team, Production, Procurement, and Finance for concepts and cost estimates.
• Prepare and deliver presentations, proposals, and pitch documents aligned with client objectives.
• Support the preparation of commercial proposals, financial bids, and EOI submissions with Finance and Production.
• Build and maintain relationships with government departments, PSUs, corporate clients, consultants, and stakeholders.
• Act as the SPOC for clients throughout the project lifecycle and ensure timely communication.
• Coordinate end-to-end project execution with internal teams and ensure timely milestones.
• Manage all client communications, meetings, and approvals; maintain project docs.
• Prepare MoMs, trackers, logs, change requests, and status reports.
• Monitor progress, manage scope, identify risks, and resolve issues during planning and execution.
• Coordinate with Finance for billing docs, variation orders, and payment Follow-ups.
• Respond to last-minute client requirements and on-site challenges for seamless events.
• Prepare post-event reports and project closure documentation for future reference.

Skills

Government processes & tendering

Event planning & execution

Budgeting

English & Hindi communication

MS Office proficiency

Project management tools

Education

Bachelor's degree in Mass Communication, Marketing, Event Management

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Role Overview:

We are seeking an experienced Client Servicing cum Marketing Manager / Senior Manager to lead client engagement for high-impact government projects, including Conferences, Investor Summits, Conclaves, Exhibitions, Trade Fairs, and National & International Sports Events. The role requires strong client relationship management, strategic planning, and cross-functional coordination to ensure successful project delivery.

The incumbent will serve as the Single Point of Contact (SPOC) between the client and internal teams, managing the complete project lifecyclefrom tender analysis and concept development to event execution, documentation, and project closurewhile ensuring contractual compliance, timely delivery, and exceptional client satisfaction.

Key Responsibilities:

• Analyze RFPs, tender documents, BOQs, and client requirements to understand project scope, technical specifications, and compliance requirements.
• Prepare project briefs, creative checklists, compliance matrices, execution timelines, and submission plans.
• Coordinate with the Concept Team, Design Studio, CAD Team, Production, Procurement, and Finance to develop event concepts, themes, 3D visualizations, layouts, technical solutions, and cost estimates.
• Prepare and deliver compelling presentations, proposals, and pitch documents aligned with client objectives.
• Support the preparation of commercial proposals, financial bids, and EOI submissions in coordination with the Finance and Production teams.
• Build and maintain strong relationships with government departments, PSUs, corporate clients, consultants, and strategic stakeholders.
• Act as the Single Point of Contact (SPOC) for clients throughout the project lifecycle, ensuring timely communication and effective stakeholder management.
• Coordinate end-to-end project execution with internal teams, ensuring timely delivery of all milestones, logistics, installations, and event operations.
• Manage all client communications, including official correspondence, meeting schedules, presentations, follow-ups, and approvals.
• Prepare and maintain Minutes of Meetings (MoMs), project trackers, approval logs, change requests, status reports, and all project-related documentation.
• Monitor project progress, manage scope changes, identify risks, and ensure timely resolution of issues during planning and event execution.
• Coordinate with the Finance team for billing documentation, quantity reconciliation, variation orders, completion certificates, and payment follow-ups.
• Respond proactively to last-minute client requirements and on-site challenges, ensuring seamless event execution and client satisfaction.
• Prepare post-event reports, project closure documentation, client feedback reports, and maintain comprehensive project records for future reference.

Education:

• Minimum Bachelors degree in Mass Communication, Marketing, Event Management, or related fields.

Experience:

• 610 years in client servicing/account management within the event management industry.
• Preferred: Prior experience with government events and tenders.

Skills:

• Strong understanding of government processes, compliance, and tendering.
• Expertise in event planning, budgeting, and execution.
• Excellent communication skills in both English and Hindi.
• High proficiency in MS Office (Word, Excel, PowerPoint); knowledge of project management tools is a plus.
• Strong presentation skills, relationship-building, multitasking, and problem-solving abilities.

Why Join Us?

• Be part of one of India’s most respected Govt. event execution company.
• Work on landmark government projects across sectors.
• Collaborate with passionate, experienced teams in a dynamic work environment.