Client Servicing Manager

Social Bird; New Delhi; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Social Bird in Delhi seeks a Client Servicing Manager with 2+ years of experience in account management. You will develop and execute client servicing strategies across platforms and manage client communications to ensure project delivery for campaigns in hospitality, fashion, IT, or education.

You will collaborate with marketing, HR, and internal teams to coordinate cross-channel campaigns, monitor timelines, and drive upsell opportunities while upholding compliance with Indian digital

Qualifications

• 2+ years of client servicing experience, preferably in an agency
• Proficiency with CRM tools (Google Workspace, HubSpot, Zoho) and project management software
• Strong communication, negotiation, and reporting abilities

Responsibilities

• Develop and execute client servicing strategies across platforms like Instagram, LinkedIn, and email to ensure project delivery and retention
• Handle client communications, expectations, updates, and feedback loops for campaigns in hospitality, fashion, IT, or education
• Monitor project timelines, resolve issues, and upsell services to drive account growth
• Analyze client performance metrics and satisfaction scores, reporting insights to optimize services.
• Collaborate with marketing, HR, and internal teams on cross-channel campaigns, ensuring compliance with Indian digital marketing regulations.

Skills

CRM tools

Project management

Relationship management

Presentation skills

Deadline-driven

Communication skills

Tools

Google Workspace

HubSpot

Zoho

Job description

Job Summary

Client Servicing Manager. Account Management. Delhi. 2+ years.

Key Responsibilities

• Develop and execute client servicing strategies across platforms like Instagram, LinkedIn, and email to ensure project delivery and retention.
• Handle client communications, expectations, updates, and feedback loops for campaigns in hospitality, fashion, IT, or education
• Monitor project timelines, resolve issues, and upsell services to drive account growth
• Analyze client performance metrics and satisfaction scores, reporting insights to optimize services.
• Collaborate with marketing, HR, and internal teams on cross-channel campaigns, ensuring compliance with Indian digital marketing regulations.

Required Qualifications

• 2+ years of hands-on experience in client servicing, preferably in an agency handling hospitality, fashion, IT, or education sectors
• Proficiency in CRM tools (e.g., Google Workspace, HubSpot, Zoho) and project management software.
• Strong relationship management, presentation, and deadline-driven skills with a go-getter attitude
• Excellent communication for client meetings, negotiations, and reporting.