Senior Manager – Client Servicing

Times Internet; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Times Internet is seeking a Senior Manager - Client Servicing to lead day-to-day client engagement and drive strategic delivery across multiple campaigns from Mumbai. You will manage scope, timelines, and commercial commitments, while coordinating with Sales, Brand Solutions, Content, Social, Events, Production, and other teams for timely fulfilment.

The ideal candidate will have 5+ years of client servicing and account management experience, with excellent communication, strong organization,

Qualifications

• 5+ years of client servicing/account management experience.
• Excellent written and verbal communication skills.
• Exceptional organization and time-management skills.
• Proven ability to manage multiple live projects and approvals.
• Strong understanding of digital content and campaigns.

Responsibilities

• Act as the primary day-to-day point of contact for assigned clients, building trusted relationships and maintaining clear, responsive communication throughout each project.
• Understand the agreed scope, objectives, deliverables, timelines and commercial commitments for every account and ensure nothing is missed.
• Create and manage project plans, trackers, timelines, approvals and status updates across multiple concurrent campaigns and client mandates.
• Coordinate internal stakeholders across Sales, Brand Solutions, Content, Social, Events, Production and other teams to drive timely fulfilment.
• Coordinate external stakeholders including agencies, production partners, vendors, creators, talent teams and other project partners where required.
• Manage client feedback and approval cycles, translating feedback clearly to internal teams while protecting timelines, scope and quality of execution.
• Anticipate delivery risks, dependencies and bottlenecks early and proactively resolve or escape them before they affect the client experience.
• Track all contractual and campaign deliverables, including content, posts, events, integrations, reports and other agreed outputs through completion.
• Support post-campaign reporting and client reviews by coordinating performance data, delivery summaries, learnings and next-step recommendations.
• Identify opportunities to deepen accounts through additional solutions, renewals and upsells, working closely with Sales and Brand Solutions on the next opportunity.
• Maintain a high standard of client service in a fast-moving environment where multiple projects, deadlines and stakeholder groups are active simultaneously.

Skills

Client Servicing

Account Management

Stakeholder Management

Communication Skills

Project Coordination

Tools

CRM Tools

MS Office

Job description

Job Title: Senior Manager - Client Servicing

Work Mode: Work from Office

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as Times IB Studio Limited, TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Tech gig and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

About the Business Unit

Times IB Studio Limited is a premier digital platform at the forefront of India's entertainment landscape. Renowned for its dynamic storytelling and real-time coverage, the brand brings audiences the latest in Bollywood, celebrity culture, fashion, lifestyle, and entertainment. With a powerful digital presence and a highly engaged community, Instant Bollywood has established itself as a trusted destination for compelling content that informs, entertains, and sparks conversations across 40.3 millions of viewers.

About the Role

• Act as the primary day-to-day point of contact for assigned clients, building trusted relationships and maintaining clear, responsive communication throughout each project.
• Understand the agreed scope, objectives, deliverables, timelines and commercial commitments for every account and ensure nothing is missed.
• Create and manage project plans, trackers, timelines, approvals and status updates across multiple concurrent campaigns and client mandates.
• Coordinate internal stakeholders across Sales, Brand Solutions, Content, Social, Events, Production and other teams to drive timely fulfilment.
• Coordinate external stakeholders including agencies, production partners, vendors, creators, talent teams and other project partners where required.
• Manage client feedback and approval cycles, translating feedback clearly to internal teams while protecting timelines, scope and quality of execution.
• Anticipate delivery risks, dependencies and bottlenecks early and proactively resolve or escape them before they affect the client experience.
• Track all contractual and campaign deliverables, including content, posts, events, integrations, reports and other agreed outputs through completion.
• Support post-campaign reporting and client reviews by coordinating performance data, delivery summaries, learnings and next-step recommendations.
• Identify opportunities to deepen accounts through additional solutions, renewals and upsells, working closely with Sales and Brand Solutions on the next opportunity.
• Maintain a high standard of client service in a fast-moving environment where multiple projects, deadlines and stakeholder groups are active simultaneously.

Preferred Experience

• 5+ years of client servicing/account management experience, ideally within digital content, social media, influencer marketing, branded content, advertising, events or integrated marketing.
• Excellent written and verbal communication skills and confidence managing senior client and agency stakeholders.
• Exceptional organisation, multitasking and time-management skills, with strong attention to detail and follow-through.
• Proven ability to manage multiple live projects, deliverables, approval cycles and stakeholder groups simultaneously.
• Strong understanding of digital/social content and campaign workflows; familiarity with influencer, entertainment or experiential projects is an advantage.
• Calm, solutions-oriented and accountable under pressure, with a strong instinct for client satisfaction and relationship growth.