Assistant Manager-Client Servicing / Account Mgmt

Trueledge Hr And Accounting Services; Mumbai; On-site; INR 480,000 - 800,000; Full time

Job summary

Trueledge HR and Accounting Services in Mumbai invites an experienced Assistant Manager - Client Servicing / Account Management to oversee client relationships, coordinate campaign execution, and ensure timely delivery of objectives. The role is based in Ghatkopar West and requires a hands-on approach to multi-campaign management.

You will work with cross-functional teams, maintain quality standards, and drive client satisfaction to secure repeat business.

Qualifications

• 2–4 years of experience in operations, campaign execution, client servicing, or account management.
• Mandatory: Experience in the marketing or advertising industry.
• Strong project management and coordination skills.
• Excellent verbal and written communication skills.
• Strong client-handling, problem-solving, and stakeholder management abilities.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Mandatory: Currently residing in Mumbai.

Responsibilities

• Campaign Planning & Execution across multiple campaigns.
• Manage the complete campaign lifecycle from briefs to final delivery.
• Coordinate with partnerships, community, platform, and CRM teams.
• Maintain trackers, reports, and dashboards to monitor progress.
• Address client queries and ensure timely delivery.

Skills

Client Servicing

Campaign Management

Project Coordination

Stakeholder Mgmt

Tools

MS Excel

Dashboards

Campaign Trackers

Job description

Assistant Manager - Client Servicing / Account Management | No. Of Openings: 5

Job Summary

We are looking for an experienced Assistant Manager - Client Servicing / Account Management to manage client relationships, coordinate campaign execution, and ensure timely delivery of campaign objectives. The ideal candidate should have experience in the marketing or advertising industry, strong project management skills, excellent communication, and the ability to manage multiple campaigns while maintaining quality and client satisfaction.

Experience: 2 to Years

Job Location: Ghatkopar West, Mumbai

Employment Type: Full-time

Work Timings: Day Shift

Weeks Offs: Saturday & Sunday

Salary: Upto Rs. 8.0 LPA

Roles and Responsibilities

• Campaign Planning & Execution
• Manage the complete campaign lifecycle, from understanding briefs and planning to execution and final delivery.
• Break campaign requirements into actionable tasks and coordinate execution with community teams.
• Ensure campaigns meet objectives, quality standards, and deadlines.
• Client Servicing & Account Management
• Act as the primary point of contact for clients and manage expectations, updates, deliverables, and timelines.
• Build strong, long-term client relationships and support repeat business.
• Address client queries and maintain client satisfaction throughout campaign execution.
• Cross-Functional Coordination
• Coordinate with Partnerships, Community, Platform, and CRM teams.
• Ensure clear communication and alignment between internal teams.
• Monitor progress and resolve dependencies affecting campaign delivery.
• Campaign Monitoring & Reporting
• Track campaign timelines, deliverables, task completion, and quality.
• Manage multiple campaigns simultaneously while maintaining consistency and efficiency.
• Maintain trackers, reports, and dashboards to monitor campaign progress.
• Problem-Solving & Escalation Management
• Identify and resolve execution delays, operational gaps, and delivery challenges.
• Handle client escalations and take timely corrective action.
• Ensure smooth campaign execution and timely delivery.

Required Skills and Qualifications

• 2 to 4 years of experience in operations, campaign execution, client servicing, or account management.
• Mandatory: Experience in the marketing or advertising industry.
• Strong project management and coordination skills.
• Excellent verbal and written communication skills.
• Strong client-handling, problem-solving, and stakeholder management abilities.
• Ability to manage multiple campaigns and deadlines simultaneously.
• Ability to work under pressure and take ownership of deliverables.
• Mandatory: Currently residing in Mumbai.

Preferred Qualifications

• Experience in influencer marketing, community marketing, or digital campaign management.
• Previous experience in a startup or agency environment.
• Familiarity with MS Excel, dashboards, campaign trackers, and project management tools.

Key Performance Indicators (KPIs)

• On-time campaign delivery.
• Task completion rates and execution quality.
• Achievement of campaign objectives.
• Client satisfaction and repeat business.
• Campaign execution efficiency and scalability.

Key Competencies

• Client Relationship Management
• Campaign Planning & Execution
• Project Management
• Cross-Functional Coordination
• Stakeholder Management
• Problem-Solving
• Escalation Management
• Time Management & Accountability