Client Servicing Manager

ANTS Digital; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

ANTS Digital in Hyderabad is seeking a proactive Client Servicing Executive to manage daily client interactions, coordinate with internal teams and ensure timely campaign execution.

You will bridge clients with content, creative, performance marketing, SEO, website, video and social media, keeping deliverables organized, on brief, and of high quality.

At 3–5 years in a digital agency, you will handle briefs, follow-ups, MOMs, and client updates with confidence, professionalism, and ownership.

Qualifications

• 4-5 years in client servicing in a digital marketing/creative agency
• Strong client-facing maturity with professional communication
• Good working knowledge of social media, content calendars, campaigns, and reporting
• Ability to write clear emails, MOMs, and client updates
• Excellent coordination, follow-ups, and internal alignment

Responsibilities

• Act as the day-to-day contact for assigned clients and maintain strong relationships
• Take briefs, understand business needs, and convert into actionable internal briefs
• Coordinate with content, creative, design, performance, SEO, and other teams for timely delivery
• Track tasks, deliverables, reports, approvals, and feedback to avoid delays
• Manage day-to-day execution across social calendars, creatives, website updates, and campaigns
• Share updates, timelines, MOMs, and status reports with clients professionally
• Review outputs for quality and alignment with briefs
• Coordinate with internal teams to collate monthly reports and review decks
• Schedule and participate in client meetings, capture action points, and close them

Skills

Client servicing

Communication

Project coordination

Social media

Content calendars

Performance marketing

SEO

Reporting

Tools

Excel/Google Sheets

PowerPoint

Google Drive

Project trackers

Reporting formats

Job description

ANTS Digital is looking for a proactive and client-focused Client Servicing Executive to join our Hyderabad team.

This role requires someone who can independently manage day-to-day client interactions, coordinate with internal teams, ensure timely execution of campaigns, and bring structure to ongoing client deliverables. The person will act as the bridge between the client and internal teams across content, creative, performance marketing, SEO, website, video and social media.

The ideal candidate should have prior experience in a digital marketing agency and should be comfortable managing client expectations, taking briefs, following up internally, tracking deliverables, and ensuring quality output within agreed timelines.

Key Responsibilities

Client Management

• Act as the day-to-day point of contact for assigned clients. Build strong working relationships and ensure smooth communication between the client and agency teams.
• Take clear briefs from clients, understand their business needs, campaign requirements and deliverables, and convert them into actionable internal briefs.

Internal Coordination

• Work closely with content, creative, design, performance, SEO, tech and video teams to ensure timely execution of client work.

Project Follow-ups

• Track all ongoing tasks, campaign requirements, creative deliverables, reports, approvals and feedback loops. Ensure nothing slips through the cracks.

Execution Ownership

• Manage day-to-day execution across social media calendars, campaign creatives, website updates, performance marketing requirements, reports and other digital deliverables.

Client Communication

• Share updates, follow-ups, timelines, MOMs, reminders and status reports with clients in a professional and timely manner.

Review & Quality Check

• Review creative, content and campaign outputs before sharing with clients to ensure they are aligned with the brief and basic quality expectations.

Reporting Support

• Coordinate with internal teams to collate monthly reports, campaign summaries, performance updates and client review decks.
• Identify delays, gaps or client concerns early and escalation internally to ensure timely resolution.

Meeting Management

• Schedule and participate in client meetings, prepare MOMs, track action points and ensure closure.

Required Skills & Experience

• 4-5 years in client servicing, preferably in a digital marketing or creative agency.
• Client-facing maturity. Should be able to interact directly with clients with confidence, clarity and professionalism.
• Good working knowledge of social media, content calendars, creative campaigns, performance marketing, SEO, websites and reporting.
• Strong written and spoken communication skills. Must be able to write clear emails, MOMs and client updates.
• Coordination ability. Should be good at follow-ups, timelines, task tracking and internal alignment.
• Ownership mindset. Ability to take responsibility for deliverables and ensure closure without constant supervision.
• Should be able to catch basic errors in copy, design, timelines, reports and campaign requirements.
• Problem-solving. Should be able to manage day-to-day client concerns calmly and escalation where required.

Preferred Profile

• Background: Digital marketing agency / creative agency / social media agency.
• Location: Bangalore-based candidates preferred.
• Tools: Working knowledge of Excel/Google Sheets, PowerPoint, Google Drive, project trackers and reporting formats.
• Languages: English is essential; knowledge of Kannada/Hindi will be an added advantage.

Key Success Metrics

• Client satisfaction: Smooth communication, timely responses and professional handling of client requirements.
• Deliverables tracked and closed as per agreed timelines.
• Internal coordination: Clear briefs, structured follow-ups and reduced confusion between teams.
• Quality control: Fewer avoidable errors before client submissions.
• Reporting hygiene: Timely monthly reports, MOMs, trackers and review updates.
• Ownership: Ability to manage assigned clients with minimal day-to-day supervision.

Role Summary

This is not a purely coordination-based role. We are looking for someone who can bring maturity, credibility and ownership to client relationships.

The person should be comfortable doing the legwork required in an agency environment, while also having the confidence to interact directly with clients and represent ANTS Digital professionally. At 3–5 years of experience, the candidate should be able to manage day-to-day client servicing responsibilities independently, while working closely with senior leadership and internal teams.

Full time Hyderabad