Client Servicing Head Hyderabad (India)

ANTS Digital; Hyderabad; On-site; INR 300,000 - 560,000; Full time

Job summary

ANTS Digital is seeking a Client Servicing Head to own and lead the client servicing function. This senior role focuses on managing key client relationships, driving upsell and cross-sell opportunities, and building a high-performing client servicing team.

You will guide internal teams, own portfolio health, and work with founders and senior stakeholders to grow revenue and profitability through strategic account management.

Qualifications

• Senior leadership in client servicing with P&L oversight.
• Ability to engage founders, CXOs and senior stakeholders.
• Strong understanding of digital marketing and growth strategies.

Responsibilities

• Own senior-level relationships with key clients, founders, CXOs, and marketing leaders.
• Identify client objectives and articulate how ANTS Digital can add value.
• Drive account growth through upselling, cross-selling, renewals and service expansion.
• Maintain client portfolio health including retention, revenue, profitability, scope and relationship quality.
• Review account-level P&L, allocate resources, and assess delivery and commercial viability.
• Identify under-serviced or at-risk accounts and implement corrective actions.
• Collaborate with leadership and finance on forecasts, billing, renewals and planning.

Job description

ABOUT THE ROLE

We are looking for a Client Servicing Head who can own and lead the client servicing function at ANTS Digital.

This is a senior leadership role and not a coordination-led client servicing role. The person will be responsible for managing key client relationships, protecting and growing existing business, driving upselling and cross-selling opportunities, improving account profitability, supporting recent business development, and building a solid client servicing team.

At this level, the expectation is not only to ensure delivery but to take ownership of client portfolio health, revenue growth, profitability, team performance and long-term client relationships.

The person should have solid agency experience and should be comfortable dealing with founders, CXOs, marketing heads and senior stakeholders. They should understand digital marketing deeply enough to guide conversations, identify growth opportunities, solve client concerns and bring internal teams together around business outcomes.

HOW YOUR ROLE LOOKS LIKE

Owning senior-level relationships with key clients, founders, CXOs and marketing leaders.

Understanding client business objectives and identifying where ANTS Digital can add more value.

Driving account growth through upselling, cross-selling, renewals and service expansion.

Owning client portfolio health including retention, revenue, profitability, scope and relationship quality.

Reviewing account-level P&L;, resource allocation, delivery effort and commercial viability.

Identifying accounts that are under-serviced, over-serviced, under-billed or at risk.

Working with leadership and finance teams on forecasts, billing, renewals, collections and commercial plannin .