Client Servicing Manager

ANTS Digital; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

ANTS Digital in Bengaluru is seeking a proactive Client Servicing Executive / Assistant Manager to join our Bangalore team. You will manage day-to-day client interactions, coordinate with internal teams across content, creative, performance marketing, SEO, website, video and social media.

This role requires experience in a digital marketing agency, handling briefs, tracking deliverables and ensuring quality output within timelines.

Qualifications

• 5-7 years in client servicing, preferably in a digital marketing or creative agency.
• Ability to interact directly with clients with confidence, clarity and professionalism.
• Strong knowledge of social media, content calendars, campaigns, performance marketing, SEO, and reporting.
• Excellent written and spoken communication; able to draft emails, MOMs, and client updates.
• Good at follow-ups, timelines, task tracking, and internal alignment.
• Ability to take responsibility for deliverables with minimal supervision.
• Attention to catch basic errors in copy, design, timelines, reports, and campaigns.

Responsibilities

• Act as the day-to-day point of contact for assigned clients. Build strong relationships and ensure smooth communication between client and agency teams.
• Take clear briefs from clients, understand their business needs, campaign requirements and deliverables, and convert them into actionable internal briefs.
• Work with content, creative, design, performance, SEO, tech and video teams to ensure timely execution of client work.
• Track all ongoing tasks, campaign requirements, creative deliverables, reports, approvals and feedback loops.
• Manage day-to-day execution across social media calendars, campaign creatives, website updates, performance marketing requirements, reports and other digital deliverables.
• Share updates, follow-ups, timelines, MOMs, reminders and status reports with clients professionally and timely.
• Review outputs to ensure alignment with the brief and basic quality expectations.
• Coordinate with internal teams to collate monthly reports, campaign summaries, performance updates and client review decks.
• Identify delays, gaps or client concerns early and evaluate them internally to ensure timely resolution.
• Schedule and participate in client meetings, prepare MOMs, track action points and ensure closure.

Skills

Client servicing

Digital marketing

Communication

Project coordination

Timeline tracking

Reporting

Client relationships

Tools

Excel/Google Sheets

PowerPoint

Google Drive

Project trackers

Reporting formats

Job description

ANTS Digital is looking for a proactive and client-focused Client Servicing Executive / Assistant Manager to join our Bangalore team.

This role requires someone who can independently manage day-to-day client interactions, coordinate with internal teams, ensure timely execution of campaigns, and bring structure to ongoing client deliverables. The person will act as the bridge between the client and internal teams across content, creative, performance marketing, SEO, website, video and social media.

The ideal candidate should have prior experience in a digital marketing agency and should be comfortable managing client expectations, taking briefs, following up internally, tracking deliverables, and ensuring quality output within agreed timelines.

Key Responsibilities

• Act as the day-to-day point of contact for assigned clients. Build strong working relationships and ensure smooth communication between the client and agency teams.
• Take clear briefs from clients, understand their business needs, campaign requirements and deliverables, and convert them into actionable internal briefs.
• Work closely with content, creative, design, performance, SEO, tech and video teams to ensure timely execution of client work.
• Track all ongoing tasks, campaign requirements, creative deliverables, reports, approvals and feedback loops. Ensure nothing slips through the cracks.
• Manage day-to-day execution across social media calendars, campaign creatives, website updates, performance marketing requirements, reports and other digital deliverables.
• Share updates, follow-ups, timelines, MOMs, reminders and status reports with clients in a professional and timely manner.
• Review creative, content and campaign outputs before sharing with clients to ensure they are aligned with the brief and basic quality expectations.
• Coordinate with internal teams to collate monthly reports, campaign summaries, performance updates and client review decks.
• Identify delays, gaps or client concerns early and evaluate them internally to ensure timely resolution.
• Schedule and participate in client meetings, prepare MOMs, track action points and ensure closure.

Required Skills & Experience

• 5-7 years in client servicing, preferably in a digital marketing or creative agency.
• Should be able to interact directly with clients with confidence, clarity and professionalism.
• Good working knowledge of social media, content calendars, creative campaigns, performance marketing, SEO, websites and reporting.
• Strong written and spoken communication skills. Must be able to write clear emails, MOMs and client updates.
• Should be good at follow-ups, timelines, task tracking and internal alignment.
• Ability to take responsibility for deliverables and ensure closure without constant supervision.
• Should be able to catch basic errors in copy, design, timelines, reports and campaign requirements.
• Should be able to manage day-to-day client concerns calmly and escalates where required.

Preferred Profile

• Background: Digital marketing agency / creative agency / social media agency
• Location: Bangalore-based candidates preferred
• Tools: Working knowledge of Excel/Google Sheets, PowerPoint, Google Drive, project trackers and reporting formats
• Languages: English is essential; knowledge of Kannada/Hindi will be an added advantage

Key Success Metrics

• Client satisfaction
• Smooth communication, timely responses and professional handling of client requirements
• Deliverables tracked and closed as per agreed timelines
• Internal coordination
• Clear briefs, structured follow-ups and reduced confusion between teams
• Quality control
• Fewer avoidable errors before client submissions
• Reporting hygiene
• Timely monthly reports, MOMs, trackers and review updates
• Ownership
• Ability to manage assigned clients with minimal day-to-day supervision

Role Summary

This is not a purely coordination-based role. We are looking for someone who can bring maturity, credibility and ownership to client relationships.

The person should be comfortable doing the legwork required in an agency environment, while also having the confidence to interact directly with clients and represent ANTS Digital professionally. At 3-5 years of experience, the candidate should be able to manage day-to-day client servicing responsibilities independently, while working closely with senior leadership and internal teams.