Client Servicing Head

ants digital pvt. ltd.; Hyderabad; On-site; INR 800,000 - 1,100,000; Full time

Job summary

ANTS Digital Pvt. Ltd. in Hyderabad seeks a Client Servicing Head to own and lead the client servicing function.

This is a senior leadership role focused on managing key client relationships, protecting and growing existing business, driving upselling and cross-selling, and building a high-performing servicing team. You will take ownership of client portfolio health, revenue growth, profitability, and long-term relationships, working with founders, CXOs, and marketing heads to guide

Qualifications

• Senior leadership experience in client servicing at an agency or marketing services company.
• Comfortable engaging with founders, CXOs, marketing heads and other senior stakeholders.
• Deep understanding of digital marketing and how it translates into business value.

Responsibilities

• Own senior-level relationships with key clients, founders, CXOs and marketing leaders.
• Drive account growth through upselling, cross-selling, renewals and service expansion.
• Review account-level P&L, forecasting, billing and commercial viability.
• Lead, mentor and build the client servicing team.
• Ensure delivery aligns with client objectives and business outcomes.

Skills

Senior leadership

Client relationship management

Cross-functional collaboration

Agency experience

Growth mindset

Job description

Current Location: Hyderabad

Experience: 1015 Years

Industry: Digital Marketing / Creative / Integrated Marketing Agency

Reporting To: Business Head

Team Managed: Client Servicing Managers, Account Managers, Senior Client Servicing Executives, Client Servicing Executives

ABOUT THE ROLE

We are looking for a Client Servicing Head who can own and lead the client servicing function at ANTS Digital.

This is a senior leadership role and not a coordination-led client servicing role. The person will be responsible for managing key client relationships, protecting and growing existing business, driving upselling and cross-selling opportunities, improving account profitability, supporting new business development, and building a strong client servicing team.

At this level, the expectation is not only to ensure delivery but to take ownership of client portfolio health, revenue growth, profitability, team performance and long-term client relationships.

The person should have strong agency experience and should be comfortable dealing with founders, CXOs, marketing heads and senior stakeholders. They should understand digital marketing deeply enough to guide conversations, identify growth opportunities, solve client concerns and bring internal teams together around business outcomes.

HOW YOUR ROLE LOOKS LIKE

• Owning senior-level relationships with key clients, founders, CXOs and marketing leaders.
• Understanding client business objectives and identifying where ANTS Digital can add more value.
• Driving account growth through upselling, cross-selling, renewals and service expansion.
• Owning client portfolio health including retention, revenue, profitability, scope and relationship quality.
• Reviewing account-level P&L, resource allocation, delivery effort and commercial viability.
• Identifying accounts that are under-serviced, over-serviced, under-billed or at risk.
• Working with leadership and finance teams on forecasts, billing, renewals, collections and commercial planning.
• Looking for new client opportunities through referrals, existing relationships, network and strategic account expansion.
• Participating in new business pitches, proposals and client presentations.
• Leading, mentoring and building the client servicing team.
• Ensuring account managers and servicing teams are clear on ownership, timelines, client expectations and delivery priorities.
• Reviewing the quality of client conversations, reports, presentations, reviews and strategic recommendations.
• Acting as the escalation point for major client issues and ensuring timely resolution.
• Building processes for smoother project tracking, reporting, communication, approvals and review mechanisms.
• Working with creative, content, performance, SEO, tech and other teams to ensure delivery supports business objectives, not just task completion.

WHAT YOU OWN

• Client servicing function and overall client portfolio health.
• Revenue growth from existing clients through upselling, cross-selling and account expansion.
• Client retention, renewals and long-term relationship strength.
• Account-level profitability, scope control and resource utilisation.
• P&L responsibility for the client portfolio assigned to the servicing function.
• Senior stakeholder relationships across key accounts.
• New business contribution through referrals, pitches, network and strategic opportunities.
• Team structure, capability building, account allocation and servicing discipline.
• Client escalation management and relationship risk mitigation.
• Quality of account reviews, business reviews, reports, presentations and client-facing communication.
• Governance systems for tracking, reporting, approvals, follow-ups and delivery accountability.
• Internal alignment between servicing, creative, content, performance, SEO, technology and leadership teams.
• Commercial discipline across retainers, scope creep, additional billing, effort vs revenue and profitability.

WHAT SUCCESS LOOKS LIKE

• Existing clients are retained, renewed and grown over time.
• The client portfolio delivers healthy revenue and profitability.
• Upselling and cross-selling opportunities are identified and converted consistently.
• Key clients see ANTS Digital as a business partner, not just an execution agency.
• Account managers become more accountable, structured and commercially aware.
• Scope creep is controlled and additional work is billed wherever required.
• Leadership gets clear visibility on account health, revenue risks, client risks and growth opportunities.
• Client escalations reduce because issues are identified and solved early.New business conversations are supported through strong relationships, referrals and credible pitch participation.
• Team performance improves through better guidance, reviews, accountability and ownership.
• Reports and business reviews become sharper, more strategic and linked to client goals.
• The client .