Client Servicing Executive

ANTS Digital Pvt. Ltd.; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

A modern marketing agency located in India is seeking an experienced Client Relationship Manager to oversee client interactions and enhance marketing strategies. The ideal candidate will manage client relationships, ensure project execution, and analyze campaign performance metrics. Applicants should have a degree in marketing or a related field, along with a minimum of 2 years of experience in a digital marketing environment. Strong communication skills and knowledge of digital tools are essential. This role offers an opportunity to work in a dynamic and innovative company.

Qualifications

• Minimum of 2+ years of experience in a client servicing role within a digital marketing firm.
• Strong understanding of digital marketing concepts, strategies, and best practices.
• Excellent communication, interpersonal, and presentation skills.

Responsibilities

• Act as the primary point of contact for clients and manage relationships.
• Collaborate with internal teams to ensure project execution.
• Prepare and present comprehensive reports on campaign performance.

Skills

Client relationship management

Digital marketing strategies

Communication

Project management

Analytical skills

Education

Bachelor’s degree in marketing, Business, Communications, or a related field

Tools

Google Analytics

Google Ads

Job description

Experience: 2.5 to 4 years of experience

Client Relationship Management

• Act as the primary point of contact for clients, managing and nurturing client relationships to ensure satisfaction and retention.
• Understand client needs, objectives, and expectations, and translate them into effective digital marketing strategies.
• Regularly update clients on campaign progress, performance, and deliverables, ensuring transparency and trust. Research and prepare client presentations, reports and conduct in-person client meetings

Project Coordination

• Collaborate with internal teams (creative, content, SEO, PPC, social media) to ensure seamless execution of client projects.
• Monitor project timelines, budgets, and deliverables to ensure they align with client expectations and company standards.
• Identify and address any potential issues or roadblocks, ensuring timely resolution.
• Stay updated with the latest digital marketing trends, tools, and best practices to offer innovative solutions to clients.

Reporting and Analysis

• Prepare and present comprehensive reports on campaign performance, ROI, and KPIs to clients on a regular basis.
• Use data-driven insights to recommend strategies for enhancing campaign effectiveness and achieving client goals.
• Ensure all client deliverables are accurate, insightful, and delivered on time.
• Business Development:
• Identify opportunities for upselling and cross-selling digital marketing services to existing clients.
• Participate in client pitches and presentations to showcase the company’s capabilities and win new business.
• Collaborate with the sales team to develop and implement strategies for client acquisition and retention.

Preferred Qualifications

• Bachelor’s degree in marketing, Business, Communications, or a related field.
• Minimum of 2+years of experience in a client servicing role within a digital marketing firm.
• Strong understanding of digital marketing concepts, strategies, and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to manage multiple projects and clients simultaneously, with a focus on delivering high-quality results.
• Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Strong analytical skills and the ability to interpret data to drive decision-making.
• High level of organizational and time management skills.
• Ability to work independently and as part of a collaborative team.

About Us

ANTS is a new age, tech-led, marketing services agency. We leverage our digital expertise to deliver brand strategy, content, creative, experience design and web-ready solutions for companies and brands in various market segments. We ensure synergy between consumer insights, brand positioning and the latest tech platforms to make your brand and marketing stand out among the clutter. We are an ingenious mix of industry stalwarts, budding creative enthusiasts and digital experts, who have the unique ability to scale ideas in a way that their impact is multiplied manifold. By philosophy, we literally breathe the ethos of our company name.