Client Servicing Head

ANTS Digital; Hyderabad; On-site; INR 4,000,000 - 6,500,000; Full time

Benefits offered by this job

PF

Health Insurance

Job summary

ANTS Digital in Hyderabad seeks a Senior Client Servicing Head to own and lead the client servicing function. You will manage key client relationships with founders and CXOs, drive growth through upselling and cross-selling, and build a strong servicing team. The role requires deep digital marketing knowledge and the ability to align internal teams toward business outcomes. This is a senior leadership position demanding strategic account stewardship.

Qualifications

• Strong agency experience with senior client portfolios.
• Comfortable engaging founders, CXOs and senior stakeholders.
• Deep understanding of digital marketing to guide conversations and drive growth.

Responsibilities

• Own and lead the client servicing function for ANTS Digital.
• Manage key client relationships and protect/grow existing business.
• Drive upsell, cross-sell, renewals and profitability across accounts.
• Review account-level P&L, budgets and forecasts with leadership.
• Build and mentor a high-performing client servicing team.
• Ensure timely, strategic client reviews and escalation handling.

Skills

Client Servicing

Agency Experience

Stakeholder Management

Business Development

Job description

ants is always on the lookout for creative, passionate, adventurous, and quirky people to join our team. If youre excited to work on award-winning projects, collaborate with fantastic people and be willing to challenge yourself, you may be that special someone we are looking for.

Diverse portfolio of B2B, B2C, B2G and D2C clients | Challenging work | Process Oriented | Employee Friendly

• PF, Health Insurance and other benefits

Current Location: Hyderabad

Experience: 10-15 Years

Industry: Digital Marketing / Creative / Integrated Marketing Agency

Reporting To: Business Head

Team Managed: Client Servicing Managers, Account Managers, Senior Client Servicing Executives, Client Servicing Executives

ABOUT THE ROLE

We are looking for a Client Servicing Head who can own and lead the client servicing function at ANTS Digital.

This is a senior leadership role and not a coordination-led client servicing role. The person will be responsible for managing key client relationships, protecting and growing existing business, driving upselling and cross-selling opportunities, improving account profitability, supporting new business development, and building a strong client servicing team.

At this level, the expectation is not only to ensure delivery but to take ownership of client portfolio health, revenue growth, profitability, team performance and long-term client relationships.

The person should have strong agency experience and should be comfortable dealing with founders, CXOs, marketing heads and senior stakeholders. They should understand digital marketing deeply enough to guide conversations, identify growth opportunities, solve client concerns and bring internal teams together around business outcomes.

HOW YOUR ROLE LOOKS LIKE

• Owning senior-level relationships with key clients, founders, CXOs and marketing leaders.
• Understanding client business objectives and identifying where ANTS Digital can add more value.
• Driving account growth through upselling, cross-selling, renewals and service expansion.
• Owning client portfolio health including retention, revenue, profitability, scope and relationship quality.
• Reviewing account-level P&L, resource allocation, delivery effort and commercial viability.
• Identifying accounts that are under-serviced, over-serviced, under-billed or at risk.
• Working with leadership and finance teams on forecasts, billing, renewals, collections and commercial planning.
• Looking for new client opportunities through referrals, existing relationships, network and strategic account expansion.
• Participating in new business pitches, proposals and client presentations.
• Leading, mentoring and building the client servicing team.
• Ensuring account managers and servicing teams are clear on ownership, timelines, client expectations and delivery priorities.
• Reviewing the quality of client conversations, reports, presentations, reviews and strategic recommendations.
• Acting as the escalation point for major client issues and ensuring timely resolution.
• Building processes for smoother project tracking, reporting, communication, approvals and review mechanisms.
• Working with creative, content, performance, SEO, tech and other teams to ensure delivery supports business objectives, not just task completion.

WHAT YOU OWN

• Client servicing function and overall client portfolio health.
• Revenue growth from existing clients through upselling, cross-selling and account expansion.
• Client retention, renewals and long-term relationship strength.
• Account-level profitability, scope control and resource utilisation.
• P&L responsibility for the client portfolio assigned to the servicing function.
• Senior stakeholder relationships across key accounts.
• New business contribution through referrals, pitches, network and strategic opportunities.
• Team structure, capability building, account allocation and servicing discipline.
• Client escalation management and relationship risk mitigation.
• Quality of account reviews, business reviews, reports, presentations and client-facing communication.
• Governance systems for tracking, reporting, approvals, follow-ups and delivery accountability.
• Internal alignment between servicing, creative, content, performance, SEO, technology and leadership teams.
• Commercial discipline across retainers, scope creep, additional billing, effort vs revenue and profitability.

WHAT SUCCESS LOOKS LIKE

• Existing clients are retained, renewed and grown over time.
• The client portfolio delivers healthy revenue and profitability.
• Upselling and cross-selling opportunities are identified and converted consistently.
• Key clients see ANTS Digital as a business partner, not just an execution agency.
• Account managers become more accountable, structured and commercially aware.
• Scope creep is controlled and additional work is billed wherever required.
• Leadership gets clear .