Client Servicing Manager

ANTS Digital; Gurgaon; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

ANTS Digital Pvt. Ltd., a digital marketing agency based in Gurgaon, is urgently hiring a Client Servicing Manager for an immediate joiner.

You will act as the main liaison with clients, translating their goals into effective campaigns and ensuring satisfaction and retention. In this role, you will coordinate with creative, content, SEO, PPC and social teams, monitor timelines and budgets, present reports and ROI to clients, and explore opportunities to upsell digital marketing services.

Qualifications

• Bachelor’s degree in marketing, business, communications, or related field.
• 5–8 years of experience in client servicing within a digital marketing firm.
• Strong understanding of digital marketing concepts and best practices.
• Excellent communication, interpersonal and presentation skills.
• Ability to manage multiple projects and clients simultaneously.
• Proficiency with Google Analytics, Google Ads and social media tools.
• Strong analytical and data-driven decision-making skills.
• High level of organization and time management.
• Ability to work independently and in a team.

Responsibilities

• Act as the primary client contact, managing relationships and ensuring satisfaction and retention.
• Coordinate with creative, content, SEO, PPC and social teams to deliver projects.
• Oversee digital campaigns across platforms and optimize performance.
• Prepare regular reports on ROI, KPIs, and campaign outcomes.
• Identify upsell/cross-sell opportunities and support client pitches.

Skills

Client relationship management

Project coordination

Campaign management

Reporting & analysis

Business development

Communication skills

Analytical skills

Time management

Team collaboration

Digital marketing tools

Education

Bachelor’s degree in Marketing / Business / Communications

Tools

Google Analytics

Google Ads

Social media management tools

Job description

ANTS Digital Pvt. Ltd., a Digital Marketing Agency, is urgently hiring a Client Servicing Manager Immediate Joinee

Experience: 6-8 years

Location: Gurgaon

Client Relationship Management

• Act as the primary point of contact for clients, managing and nurturing client relationships to ensure satisfaction and retention.
• Understand client needs, objectives, and expectations, and translate them into effective digital marketing strategies.
• Regularly update clients on campaign progress, performance, and deliverables, ensuring transparency and trust. Research and prepare client presentations, reports and conduct in-person client meetings

Project Coordination

• Collaborate with internal teams (creative, content, SEO, PPC, social media) to ensure seamless execution of client projects.
• Monitor project timelines, budgets, and deliverables to ensure they align with client expectations and company standards.
• Identify and address any potential issues or roadblocks, ensuring timely resolution.

Campaign Management

• Oversee the development, implementation, and optimization of digital marketing campaigns across various platforms (e.g., Google Ads, social media, email marketing).
• Analyze campaign performance metrics and provide actionable insights to clients for continuous improvement.
• Stay updated with the latest digital marketing trends, tools, and best practices to offer innovative solutions to clients.

Reporting and Analysis

• Prepare and present comprehensive reports on campaign performance, ROI, and KPIs to clients on a regular basis.
• Use data-driven insights to recommend strategies for enhancing campaign effectiveness and achieving client goals.
• Ensure all client deliverables are accurate, insightful, and delivered on time.

Business Development

• Identify opportunities for upselling and cross-selling digital marketing services to existing clients.
• Participate in client pitches and presentations to showcase the company’s capabilities and win new business.
• Collaborate with the sales team to develop and implement strategies for client acquisition and retention.

Preferred Qualifications

• Bachelor’s degree in marketing, Business, Communications, or a related field.
• Minimum of 5-8 years of experience in a client servicing role within a digital marketing firm.
• Strong understanding of digital marketing concepts, strategies, and best practices.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to manage multiple projects and clients simultaneously, with a focus on delivering high-quality results.
• Proficiency in using digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Strong analytical skills and the ability to interpret data to drive decision-making.
• High level of organizational and time management skills.
• Ability to work independently and as part of a collaborative team.

About Us

ANTS is a new age, tech-led, marketing services agency. We leverage our digital expertise to deliver brand strategy, content, creative, experience design and web-ready solutions for companies and brands in various market segments. We ensure synergy between consumer insights, brand positioning and the latest tech platforms to make your brand and marketing stand out among the clutter. We are an ingenious mix of industry stalwarts, budding creative enthusiasts and digital experts, who have the unique ability to scale ideas in a way that their impact is multiplied manifold. By philosophy, we literally breathe the ethos of our company name.

Full time Gurgaon