Client Servicing Manager

Qubitdots: Software Development & Digital Marketing; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Qubitdots: Software Development & Digital Marketing in Bengaluru seeks an experienced client services professional to drive digital campaigns and manage client relationships. You will guide cross-functional teams to meet objectives, identify growth opportunities, and ensure delivery excellence.

The role emphasizes strategic thinking, analytics, and strong communication to align clients with internal teams and project goals.

Qualifications

• 1+ years of experience in client servicing within online/digital marketing.
• College degree preferred.
• Good working knowledge of business, especially in project management and client services.
• Experience managing a client account.
• Experience managing projects across multiple geographies.
• Ability to consultatively engage with customers and to quickly make complex decisions.
• Broad understanding across a broad range of service lines.

Responsibilities

• Build and maintain relationships with clients and guide teams toward achieving client objectives.
• Identify opportunities for account growth with existing clients.
• Build teams, think strategically and develop strong client-agency relationships.
• Establish rapport and maintain long-term relationships with clients and internal teams.
• Implement internet marketing best practices to drive customer acquisition, retention and growth.
• Supervise operations of multiple projects and ensure on-time delivery.
• Handle all client communications, conflict resolution, and compliance on deliverables.
• Collaborate with planning and creative teams to develop and execute digital strategies.
• Provide regular two-way communication between client and team to set expectations.
• Manage program execution and financial performance while keeping strategy aligned.

Skills

Client servicing

Project management

Digital marketing

SEO

Analytics

Strategic thinking

Relationship building

Communication skills

Education

College degree

Job description

• Building and maintaining relationships with clients and guiding teams towards the achievement of client objectives
• Aware and in pursuit of opportunities for account growth with existing clients
• Build teams, think strategically and develop successful client-agency relationships
• Establish rapport and maintain long-term relationships with client and internal teams
• Implement Internet Marketing best practices that result in customer acquisition, retention and growth
• Supervise Operations of Multiple Projects
• Responsible for all client communications, conflict resolution, and compliance on client deliverable
• Work collaboratively with the planning and creative teams to develop and execute digital strategies to create effective digital strategies
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
• Manage program execution and financial performance while ensuring that overall strategy is sound and on point
• Ensure tactical alignment with stated goals, objectives and strategy
• Prioritize & set expectations on key deliverables
• Effectively manage projects to deliver on Cost, Quality, and Timing targets
• Compile and analyze search data and metrics and make decisions regarding campaign direction
• The incumbent should have the ability to compile and analyze search data and metrics and make decisions regarding campaign direction
• He should be able to perform click through rate, conversion, spend and creative analysis to identify growth/optimization opportunities
• Maintain schedule performance index and cost performance index
• Analyzing social media insights to guide future social media campaigns

What You Do

• Building and maintaining relationships with clients and guiding teams towards the achievement of client objectives
• Aware and in pursuit of opportunities for account growth with existing clients
• Build teams, think strategically and develop successful client-agency relationships
• Establish rapport and maintain long-term relationships with client and internal teams
• Implement Internet Marketing best practices that result in customer acquisition, retention and growth
• Supervise Operations of Multiple Projects
• Responsible for all client communications, conflict resolution, and compliance on client deliverable
• Work collaboratively with the planning and creative teams to develop and execute digital strategies to create effective digital strategies
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
• Manage program execution and financial performance while ensuring that overall strategy is sound and on point
• Ensure tactical alignment with stated goals, objectives and strategy
• Prioritize & set expectations on key deliverables
• Effectively manage projects to deliver on Cost, Quality, and Timing targets
• Compile and analyze search data and metrics and make decisions regarding campaign direction
• The incumbent should have the ability to compile and analyze search data and metrics and make decisions regarding campaign direction
• He should be able to perform click through rate, conversion, spend and creative analysis to identify growth/optimization opportunities
• Maintain schedule performance index and cost performance index
• Analyzing social media insights to guide future social media campaigns

What You Need

• 1+ years of exp. must into client servicing into online/digital marketing
• College Degree Preferred
• Good working knowledge of the business, particularly in Project Management/Client Services activities
• Experience with managing a client account
• Experience in managing projects across multiple geographies
• Ability to consultatively engage with customers and to quickly make complex decisions
• Broad understanding / working knowledge across a broad range of service lines

Who You Are

• You’re skilled at building and maintaining long-term relationships.
• You’re intensely passionate about all things Digital & Interactive.
• You have the ideas and the strategies to implement them.
• You’re not afraid to reach and dream big.
• You’re upbeat & positive. And a relentless problem solver.
• You believe in driving value to customers via SEO re