Client Servicing Executive

Pomelodigital; India; On-site; INR 400,000 - 800,000; Full time

Job summary

A leading digital marketing agency in India is looking for a Client Servicing Executive to manage relationships with top clients. The successful candidate will develop campaign strategies, coordinate project execution with internal teams, and drive account growth. Ideal applicants have 2–4 years in client servicing or digital marketing, with strong communication and organizational skills.

Qualifications

• 2–4 years of experience in client servicing, account management, or digital marketing.
• Strong understanding of the digital ecosystem (SEO, SMO, PPC, Paid Media, etc.).
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Work closely with clients to understand their business goals.
• Develop and present campaign strategies aligned with client requirements.
• Serve as the primary point of contact for clients.

Skills

Client management

Digital marketing knowledge

Communication skills

Organizational skills

Problem-solving

Job description

We are looking for a dynamic and client-focused Client Servicing Executive to manage and grow relationships with our top-tier clients. The role involves understanding client goals, planning and executing digital marketing campaigns, and ensuring seamless delivery through close coordination with cross-functional teams.

Responsibilities

• Work closely with clients to understand their business goals, challenges, and digital marketing objectives.
• Develop and present campaign strategies aligned with client requirements and brand goals.
• Serve as the primary point of contact for clients, managing communication, briefs, updates, and timelines.
• Collaborate with internal teams—Creative, Design, Development, and Media—for seamless and timely project execution.
• Coordinate the development of campaign plans and social media calendars with the creative team.
• Monitor deliverables, ensuring quality, consistency, and adherence to deadlines.
• Prepare and present regular reports on campaign performance and key metrics.
• Identify opportunities for account growth, upselling, and service expansion.
• Address client concerns proactively, ensuring strong and lasting relationships.
• Stay updated on digital trends, tools, and best practices to bring fresh insights and recommendations.

Desired Candidate Profile

• 2–4 years of experience in client servicing, account management, or digital marketing.
• Strong understanding of the digital ecosystem (SEO, SMO, PPC, Paid Media, etc.).
• Excellent communication, presentation, and interpersonal skills.
• Highly organized, detail-oriented, and proactive with strong problem-solving ability.
• A digital native, active on social media platforms.
• Ability to multitask, meet tight deadlines, and maintain high-quality standards.