Client Servicing

Exito Media Concepts; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Exito Media Concepts Pvt Ltd is seeking a dedicated Client Services professional to drive pre-sales support, translate sponsor requirements into deliverables, and manage end-to-end sponsor relationships across events. The role collaborates with Marketing, Production, Content, and Operations to ensure timely delivery and client satisfaction.

Primary responsibilities include contract conversion to deliverables, post-event reporting, and identifying renewal opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management abilities.
• Exceptional coordination and follow-up skills.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Strong attention to detail and ability to track contractual commitments accurately.
• Proactive problem-solving and issue-management skills.
• Ability to work effectively with cross-functional teams.
• Strong organizational and project management capabilities.

Responsibilities

• Support the Sales team in understanding sponsor requirements, translating them into deliverable packages.
• Convert signed sponsorship contracts into deliverable checklists covering branding, speaking opportunities, and passes.
• Coordinate with Marketing, Production, Content, and Operations to ensure sponsor deliverables are communicated and completed.
• Act as the primary point of contact for sponsors after contract closure.
• Address sponsor concerns and delivery-related issues promptly.
• Deliver post-event reporting and gather feedback on the sponsor experience.
• Identify renewal and upsell opportunities based on feedback and engagement.

Skills

Communication

Client relations

Coordination

Multitasking

Attention to detail

Problem solving

Cross-functional teamwork

Project management

Education

Bachelor's degree

Job description

Full time | Exito Media Concepts Pvt Ltd | India

Posted On 03-09-2026

Job Description

1. Pre-Sales & Client Transition: Support the Sales team in understanding sponsor

requirements, translating them into deliverable packages, and identifying

potential feasibility concerns before commitments are finalized.

2. Contract & Deliverable Management: Convert signed sponsorship contracts into

clear deliverable checklists covering branding, speaking opportunities, booth

requirements, delegate passes, lead data, and other contractual commitments.

3. Internal Coordination: Coordinate with Marketing, Production, Content, and

Operations teams to ensure all sponsor deliverables are communicated clearly,

tracked, and completed within the agreed timelines.

4. Client Relationship Management: Act as the primary point of contact for

sponsors after contract closure, maintain regular communication, and proactively

manage client expectations throughout the event lifecycle.

5. Issue Resolution: Address sponsor concerns and delivery-related issues

promptly, coordinate with relevant internal teams for resolution, and elevate

critical matters when required.

6. Post-Event Reporting & Feedback: Ensure the delivery of relevant post-event

reports and data, track fulfillment against contractual commitments, and gather

feedback on the sponsor's overall experience.

7. Renewal & Upsell Support: Identify potential opportunities for additional

business, renewals, or multi-event partnerships based on client feedback and

engagement, and share relevant insights with the Sales team.

Requirements

• Excellent verbal and written communication skills.
• Strong client relationship and stakeholder management abilities.
• Exceptional coordination and follow-up skills.
• Ability to manage multiple clients, projects, and deadlines simultaneously.
• Strong attention to detail and ability to track contractual commitments accurately.
• Proactive problem-solving and issue-management skills.
• Ability to work effectively with cross-functional teams.
• Strong organizational and project management capabilities.

PreferredQualifications&Experience

• Bachelor's degree in Business, Marketing, Communications, Event Management, or a related field.
• Prior experience in Client Servicing, Account Management, Sponsorship Management, Event Operations, or a similar client-facing role is preferred.
• Experience working with B2B events, conferences, exhibitions, or corporate clients will be an added advantage.
• Comfortable working in a fast-paced and deadline-driven environment.