Client Service Manager

Ozone Experiential Marketing India Middle East; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Ozone Experiential Marketing India Middle East is seeking a client-facing professional in Bengaluru/Calicut to manage client relations, ensure satisfaction, and grow accounts. The role emphasizes understanding client needs, communicating brand requirements, and coordinating with internal teams.

You will respond to inquiries, propose profitable plans, and maintain CRM records, while cultivating long-term relationships and exploring upsell opportunities.

Qualifications

• Excellent communication and mediation skills.
• Experience in client service from the Media/Advertising industry.
• Project and People management skills.
• Great presentation skills.
• Understanding of Leads, Deals, and Target markets.

Responsibilities

• Respond promptly and accurately to client inquiries. Understand client needs and offer suitable solutions
• Prepare plans ensuring high profitability and up/cross-sell opportunities
• Clearly articulate brand requirements and communicate them to internal teams
• Translate client briefs into specific actionable items for different units within the team
• Facilitate interaction and workflow among project team members, including third-party service providers
• Cultivate lasting relationships with customers
• Keep track of competition and maintain a feedback loop between teams on evolving client needs
• Maintain all records and databases in the sales CRM

Skills

communication

client servicing

project management

presentation skills

lead/deals understanding

Job description

Calicut

Are you a client whisperer Do you thrive on building strong relationships and ensuring customer satisfaction If you have a knack for managing client needs with a dash of charm, this role is for you!

Roles Responsibilities

• Respond promptly and accurately to client inquiries. Understand client needs and offer suitable solutions
• Prepare plans ensuring high profitability and up/cross-sell opportunities
• Clearly articulate brand requirements and communicate them to internal teams
• Translate client briefs into specific actionable items for different units within the team
• Facilitate interaction and workflow among project team members, including third-party service providers
• Cultivate lasting relationships with customers
• Keep track of competition and maintain a feedback loop between teams on evolving client needs
• Maintain all records and databases in the sales CRM

Required Skills

• Excellent communication and mediation skills
• Experience in client service from the Media/Advertising industry
• Project and People management skills
• Great presentation skills
• Understanding of Leads, Deals, and Target markets

Bangalore, India

Calicut, India

Full-Time

3-4 Years Experience