Customer Relationship Manager

Jayant Mehta; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Jayant Mehta invites an experienced Client Relationship Manager to join our team in Pune District, Maharashtra. You will manage client relationships through effective communication, negotiation, and timely follow-ups to ensure high customer satisfaction.

You will develop and maintain strong business relationships with clients by delivering exceptional B2B services and event management support, while identifying new opportunities to contribute to revenue growth.

Qualifications

• 3–7 years of experience in Client Relationship Management or related field (e.g., Sales & Marketing).
• MBA/PGDM from a reputed institute; Any Specialization considered.

Responsibilities

• Manage client relationships via communication, negotiation and follow-ups to ensure high customer satisfaction.
• Develop and maintain strong client relationships by providing B2B services and event management support.
• Identify new business opportunities through lead generation and contribute to revenue growth.
• Collaborate with internal teams to deliver excellent client experiences across touchpoints.
• Prepare reports on client interactions, sales performance and market trends for strategy.

Skills

Client relationship management

Verbal communication

Written communication

Presentation skills

Education

MBA/PGDM

Tools

MS Office

Job description

Roles and Responsibilities

• Manage client relationships through effective communication, negotiation, and follow-ups to ensure high levels of customer satisfaction.
• Develop and maintain strong business relationships with clients by providing exceptional B2B services and event management support.
• Identify new business opportunities through lead generation efforts and contribute to overall revenue growth.
• Collaborate with internal teams to deliver outstanding client experiences across multiple touchpoints.
• Prepare reports on client interactions, sales performance, and market trends to inform strategic decision-making.

Desired Candidate Profile

• 3-7 years of experience in Client Relationship Management or a related field (e.g., Sales & Marketing).
• MBA/PGDM degree from a reputed institution; Any Specialization will be considered.
• Excellent verbal and written communication skills; proficiency in MS Office applications (Word, Excel, PowerPoint).
• Strong presentation skills; ability to prepare clear presentations for clients.