Client Relationship Manager (CRM) (2)

Phew Interactive; Kozhikode district; On-site; INR 279,000 - 502,000; Full time

Job summary

Phew Interactive is seeking a Client Relationship Manager to oversee client communications, track project progress, and coordinate with internal teams to keep work flowing smoothly.

You will maintain documentation, log updates, follow up on inquiries, and help with invoices, onboarding, and milestone planning, reporting weekly to management.

Qualifications

• Excellent written and verbal communication skills.
• Strong follow-up ability and proactive coordination mindset.
• High attention to detail and strong organizational discipline.
• Ability to manage multiple clients and tasks simultaneously.
• Experience with CRM tools, project tracking systems, and Google Workspace (preferred).
• 1-2 years of experience in client coordination or operations (Freshers with strong communication may also apply).

Responsibilities

• Client Communication & Documentation: Manage all client communication and maintain accurate documentation.
• Project Coordination: Proactively follow up with clients and internal teams to avoid delays; maintain project trackers and records.
• Accounts & Scheduling: Coordinate with the Accounts team for invoices, billing updates, and payment tracking; schedule discovery calls and meetings.

Skills

Communication skills

Follow-up / coordination

Attention to detail

Multi-tasking

CRM tools

Google Workspace

Tools

CRM tools

Project tracking systems

Google Workspace

Job description

We are hiring a Client Relationship Manager (CRM) who will manage client communication, track project progress, coordinate with internal teams, and ensure timely follow-ups. The CRM will work closely with Operations and Accounts to maintain smooth project flow, accurate documentation, and continuous client communication.

Key Responsibilities

• Client Communication & Documentation
  • Manage all client communication and maintain accurate documentation.
  • Log and track enquiries, updates, approvals, and project details in the CRM/Tracker.
  • Serve as the gatekeeper of all client correspondence to ensure clarity and consistency.
• Project Coordination
  • Proactively follow up with clients and internal teams to avoid delays.
  • Maintain project trackers, records, and structured documentation.
  • Support departments in planning and updating project milestones.
  • Flag delays, bottlenecks, and pending feedback to the Operations Lead.
• Accounts & Scheduling
  • Coordinate with the Accounts team for invoices, billing updates, and payment tracking.
  • Confirm payments and assist with client onboarding & project initiation.
  • Schedule discovery calls, review meetings, and follow-up discussions.
  • Prepare weekly status reports for management.

Qualifications & Skills

• Excellent written and verbal communication skills.
• Strong follow-up ability and proactive coordination mindset.
• High attention to detail and strong organizational discipline.
• Ability to manage multiple clients and tasks simultaneously.
• Experience with CRM tools, project tracking systems, and Google Workspace (preferred).
• 1-2 years of experience in client coordination or operations (Freshers with strong communication may also apply).

Preferred Experience

• Process-driven and structured approach to work.
• Calm, reliable, and accountable under multi-project pressure.
• Strong documentation and scheduling capabilities.
• Collaborative attitude with a willingness to support multiple teams.

Job Type : Full-time

Schedule : Day shift

Experience : 1-2 years (Freshers may apply)

Openings : 2

Mode Of Work : WFO HiLite Business Park (Calicut)