Customer Service

Zodiac HR Consultants; Mumbai City; Vor Ort; INR 300.000 - 550.000; Vollzeit

Zusammenfassung

Zodiac HR Consultants is seeking a Client Relationship Manager in Kalbadevi, Mumbai. The role focuses on managing existing client relationships, handling after-sales service, and ensuring smooth payment collection from order placement.

You will address client queries, gather feedback, and coordinate across teams to provide effective solutions while building long-term partnerships with clients.

Qualifikationen

• Excellent client handling and communication skills.
• Strong follow-up and coordination abilities.
• Ability to resolve queries promptly and professionally.
• Good understanding of products/services to advise clients.
• Proactive, solution-oriented mindset with strong relationship-building.

Aufgaben

• Manage post-order follow-ups and payment coordination.
• Ensure high client satisfaction through after-sales support.
• Collect feedback and identify improvement opportunities.
• Serve as primary contact for client concerns and queries.
• Maintain regular communication and nurture long-term relationships.

Kenntnisse

Follow-up skills

Verbal communication

Written communication

Relationship building

Problem solving

Client coordination

Jobbeschreibung

Location: Kalbadevi

Working day- 6 day

Client Relationship Manager

Role Overview

The Client Relationship Manager will be responsible for managing existing client relationships, ensuring excellent after-sales service, handling client queries, and following up with clients from order placement until payment collection.

Key Responsibilities

• Manage and follow up with clients after order placement.
• Ensure client satisfaction through effective after-sales service.
• Collect genuine feedback from clients and identify areas for improvement.
• Coordinate with clients from order confirmation until payment collection.
• Address and resolve client queries, concerns, and complaints promptly.
• Provide clients with relevant information and support regarding company products/services.
• Act as the primary point of contact for client concerns and escalates issues to the appropriate team when required.
• Understand client requirements and provide appropriate solutions.
• Maintain regular communication and build strong, long-term client relationships.

Key Skills & Competencies

• Polite, professional, and customer-focused approach.
• Strong follow-up and coordination skills.
• Confident verbal and written communication.
• Ability to understand client situations and respond appropriately.
• Proactive and solution-oriented mindset.
• Good understanding of the company's products/services.
• Comfortable handling client calls and maintaining regular communication.
• Strong relationship-building and problem-solving skills.