Client Relationship Manager - Resource & Bench Management

BlitzenX; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

BlitzenX Technologies in Hyderabad is seeking a seasoned Client Relationship Manager focused on bench governance, workforce planning, and resource utilization. You will drive deployment, manage client engagements, and coordinate with multiple internal teams to ensure high utilization and client satisfaction.

The role requires 6+ years of experience, strong stakeholder management, and expertise in Excel, Power BI, and CRM tools.

Qualifications

• MBA or equivalent with business operations focus.
• Bachelor's degree required.

Responsibilities

• Drive bench management and optimize resource utilization across accounts.
• Build governance and reporting for stakeholders.

Skills

Bench Management

Workforce Planning

Resource Deployment

Demand Fulfillment

Utilization Management

Client Relationships

Stakeholder Engagement

Account Management

Customer Success

Governance & Reporting

Analytical Skills

Escalation Management

Education

MBA (Operations/HR/Systems/Marketing)

Bachelor's Degree

Tools

Excel

PowerPoint

Power BI

CRM Tools (SF/DC/HubSpot)

JIRA

Copilot

Job description

URGENT HIRING | Client Relationship Manager - Resource & Bench Management | Hyderabad

BlitzenX Technologies is looking for an experienced and highly driven Client Relationship Manager with a strong focus on Bench Management, Resource Utilization, Workforce Planning, and Client Stakeholder Management.

Location: Hyderabad, Telangana

Experience: 6+ Years

Salary Range: ₹6-10 LPA

Employment Type: Full-Time

Immediate Joiners / Candidates with up to 30 Days Notice Preferred

Role Overview

The Client Relationship Manager will be responsible for driving effective workforce utilization, bench governance, resource fulfillment, and client engagement across multiple accounts.

The successful candidate will work closely with Delivery Leaders, Practice Heads, Talent Acquisition, HR, Operations, and Clients to ensure optimal resource allocation, high utilization, timely deployments, and exceptional customer satisfaction.

Key Responsibilities

Resource & Bench Management (Primary Focus)

• Drive bench management initiatives and ensure optimal resource utilization across business units.
• Monitor bench strength, skill inventory, utilization reports, and bench aging metrics.
• Identify deployment opportunities and proactively reduce bench aging.
• Partner with Sales, Delivery, and Practice Leaders to align available talent with business demand.
• Maintain visibility into resource availability, project allocations, upcoming demand, and capacity gaps.
• Manage workforce planning, capacity forecasting, succession planning, and resource deployment strategies.
• Ensure timely staffing and deployment of consultants against project requirements.
• Track utilization trends and recommend corrective actions to improve productivity and profitability.

Client Relationship Management

• Serve as the primary point of contact for assigned clients and stakeholders.
• Build and maintain strong, long-term client relationships.
• Conduct governance meetings, service reviews, and business discussions.
• Understand client business needs and translate them into resource and delivery plans.
• Manage client escalations and ensure timely issue resolution.

Delivery & Fulfillment Management

• Coordinate with Delivery Teams to fulfill client resource requirements.
• Support project ramp-ups, transitions, and strategic staffing initiatives.
• Monitor fulfillment SLAs and deployment turnaround times.
• Proactively identify delivery risks and recommend mitigation plans.
• Ensure alignment between project demand, resource availability, and client expectations.

Stakeholder Management

• Collaborate with Delivery Managers, Practice Heads, Sales, HR, Talent Acquisition, and Operations teams.
• Facilitate seamless communication between internal teams and client stakeholders.
• Present workforce planning reports, utilization dashboards, capacity forecasts, and account insights to leadership.

Business Growth & Account Management

• Support account growth through proactive workforce planning and resource fulfillment.
• Identify opportunities for expanding existing client engagements.
• Drive customer satisfaction and relationship health.
• Contribute to revenue growth through effective account and workforce management.

Required Skills & Competencies

• Bench Management & Optimization
• Workforce Planning & Capacity Management
• Resource Allocation & Deployment
• Demand Fulfillment
• Utilization Management
• Client Relationship Management
• Stakeholder Engagement
• Account Management
• Customer Success Management
• Governance & Reporting
• Analytical Problem Solving
• Conflict Resolution & Escalation Management

Technical Skills

• Advanced Microsoft Excel
• Microsoft PowerPoint
• Power BI (Preferred)
• CRM Tools (Salesforce, Dynamics CRM, HubSpot, etc.)
• JIRA and Project Tracking Tools
• Microsoft Copilot

Preferred Experience

• Proven experience in Bench Management and Resource Utilization within IT Services or Consulting organizations.
• Strong exposure to Workforce Planning, Capacity Planning, and Resource Deployment.
• Experience managing enterprise accounts and multiple stakeholders.
• Ability to improve utilization metrics and reduce bench aging.
• Experience conducting governance reviews and managing escalations.
• Exposure to IT Services, Consulting, BFSI, Technology, or Shared Services environments.

Key Performance Indicators (KPIs)

Workforce & Utilization Metrics

• Resource Utilization %
• Bench Aging Reduction
• Bench-to-Billable Conversion Rate
• Deployment Turnaround Time
• Fulfillment SLA Achievement
• Capacity Planning Accuracy

Client Success Metrics

• Client Satisfaction (CSAT)
• Client Retention & Relationship Health
• Escalation Resolution Efficiency
• SLA Adherence

Business Impact Metrics

• Revenue Realization
• Account Growth Opportunities
• Workforce Optimization Effectiveness

Education

• MBA (Operations, Systems, HR, Marketing, or equivalent)
• Bachelor's Degree from a recognized university

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