Client Servicing Executive

Zigsaw; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Zigsaw in Mumbai seeks a Client Servicing Manager to nurture client relationships, plan and deliver tailored event solutions, and manage budgets.

You will work with the events team on proposals, planning, progress updates, and post-event feedback, staying current with industry trends.

Candidates should have strong English writing, prior events or media agency experience, and a creative, adaptable mindset.

Qualifications

• Excellent English writing and editing skills.
• Experience in events, digital agencies, or media houses.
• Creative thinker with ability to adapt to diverse industries.

Responsibilities

• Client Relationship Management: Establish and nurture client relationships and understand objectives to deliver tailored event solutions.
• Proposal Development: Prepare comprehensive event proposals and presentations with venues and services.
• Event Planning: Collaborate with the events team to plan and organize events per client specs.
• Budget Management: Ensure proposals align with budgets and manage financial aspects throughout planning.
• Communication: Maintain regular client updates and address questions or concerns.
• Post-Event Evaluation: Gather client feedback to assess satisfaction and identify improvements.
• Market Research: Stay updated on industry trends and opportunities to enhance service quality.

Skills

English writing

Interpersonal skills

Creativity

Job description

Client Servicing and events experience is must

About the Company

As a Client Servicing Manager, strong interpersonal skills, effective communication, and attention to detail are crucial to building and maintaining long-term client relationships. Additionally, a thorough understanding of the industry, event planning, and budget management are essential for success in this role. MICE events Experience will be an added advantage.

About the Role

Key job responsibilities include:

Responsibilities

• Client Relationship Management: Establish and nurture relationships with clients, understanding their objectives and preferences to deliver tailored event solutions.
• Proposal Development: Prepare comprehensive event proposals and presentations, showcasing suitable venues, services, and event options.
• Event Planning: Collaborate with the events team to plan and organize events according to clients' specifications.
• Budget Management: Ensure that event proposals align with the client's budget, and manage any financial considerations throughout the event planning process.
• Communication: Maintain regular communication with clients, providing updates on event progress and addressing any questions or concerns.
• Post-Event Evaluation: Gather feedback from clients after events to assess satisfaction levels and gather insights for future improvements.
• Market Research: Stay up-to-date with industry trends, competitor offerings, and client preferences to enhance service quality and identify new business opportunities.

Qualifications

• Excellent English writing & editing skills
• Prior experience in events, digital agencies, or media houses
• Creative thinker with ability to adapt to diverse industries