Junior Account Manager

2COMS Consulting Pvt. Ltd.; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

2COMS Consulting Pvt. Ltd. in Hyderabad is seeking a proactive Client Relationship & Project Coordinator to manage client interactions, coordinate projects end-to-end, and support delivery deadlines.

The role emphasizes building strong client partnerships, exploring cross-selling opportunities, and collaborating with internal teams to enhance the client experience and drive business growth.

Qualifications

• Act as the primary point of contact for clients and nurture relationships.
• Resolve client queries related to ongoing projects promptly.
• Identify client needs and propose cross-selling/upselling services.
• Acquire new clients and expand business opportunities.
• Monitor progress and coordinate with internal teams to meet deadlines.
• Maintain detailed client records and project reports using Excel.
• Ensure end-to-end task management and timely delivery.
• Collaborate with teams to enhance client experience.

Responsibilities

• Act as primary client liaison to ensure satisfaction.
• Coordinate with internal teams to ensure timely project deliverables.
• Address client queries promptly and professionally.
• Identify opportunities for cross-selling and upselling.
• Maintain client records and project reports.

Skills

Client management

Cross-selling

Upselling

Project coordination

Deadline management

Excel proficiency

Tools

Excel

Job description

Job Description

We are seeking a proactive and dynamic Client Relationship & Project Coordinator to manage client interactions, ensure seamless coordination, and provide exceptional support for all project-related queries. The ideal candidate should have strong client management skills, an aptitude for cross-selling and upselling, and the ability to oversee end-to-end project execution while meeting deadlines effectively.

Requirements

Act as the primary point of contact for clients, maintaining strong relationships and ensuring customer satisfaction.

Provide support and resolve client queries related to ongoing projects in a timely and efficient manner.

Understand client needs and offer solutions, including cross-selling and upselling services.

Proactively acquire new clients and expand business opportunities.

Monitor project progress, coordinate with internal teams, and ensure timely completion of deliverables.

Exhibit a keen interest in new initiatives and innovations within the industry/ project.

Maintain detailed client records and project reports using strong Excel skills.

Ensure end-to-end task management and timely execution of all assigned responsibilities.

Work collaboratively with different teams to enhance client experience and satisfaction.