Client Relationship Executive (CRE)

Overseas Cyber Technical Services (OCTS); Sivagangai; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Performance appraisal

Health Insurance Coverage

Paid Time off

Commuting support

Team building activities

Job summary

Overseas Cyber Technical Services (OCTS) is looking for an experienced Client Relationship Executive to manage international voice and non-voice communications with clients in the U.S., U.K., and other regions, ensuring satisfaction and growth through clear American English communication.

The role involves developing long-lasting client relationships, coordinating calls, emails, chats, and video conferences, and documenting interactions in CRM systems, while seeking opportunities to enhance

Qualifications

• Bachelors degree from a recognized institution.
• Minimum 4 years of client relationship experience.
• Experience handling international clients.
• Proficient in American English (spoken and written).
• Experience with CRM software.

Responsibilities

• Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
• Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
• Understand client objectives and provide tailored, result-driven solutions.
• Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
• Monitor client feedback and support trends to suggest improvements and enhance service delivery.
• Stay current with industry trends and technologies to continuously improve client engagement.
• Respond promptly and professionally to client inquiries through multiple communication channels.
• Develop strategies to boost client retention and satisfaction.
• Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.

Skills

Client relationship management

International clients

American English proficiency

Communication skills

Problem-solving

Independent & collaborative work

Education

Bachelors degree

Tools

CRM software

Job description

(1 VACANCY) JOB DESCRIPTION

We are seeking an experienced Client Relationship Executive to manage international voice and non-voice communication, especially with clients in the U.S., U.K., and other regions, ensuring client satisfaction and business growth through clear American English communication.

RESPONSIBILITIES

• Develop and maintain strong, long-lasting relationships with clients across the U.S., U.K., and other international regions.
• Manage voice and non-voice communication channels (calls, emails, chats, video conferencing) with professionalism and clarity.
• Understand client objectives and provide tailored, result-driven solutions.
• Maintain accurate and up-to-date records of client interactions, issues, and resolutions using CRM systems.
• Monitor client feedback and support trends to suggest improvements and enhance service delivery.
• Stay current with industry trends and technologies to continuously improve client engagement.
• Respond promptly and professionally to client inquiries through multiple communication channels.
• Develop strategies to boost client retention and satisfaction.
• Demonstrate flexibility in working hours while managing tasks effectively and meeting deadlines.

REQUIREMENTS

• Bachelors degree in any discipline from a recognized institution.
• Minimum 4 years of experience in client relationship management or similar roles.
• Proven experience handling international clients.
• High proficiency in American English, both spoken and written, to ensure effective communication with global clients.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Prior experience in the IT or technology industry is a plus.
• Capable of working independently and collaboratively.
• Proficiency in using CRM software and platforms.

BENEFITS

• Performance appraisal
• Complimentary Lunch thrice a week Breakfast
• SBIG Health Insurance Policy Coverage
• Paid Time off
• ESI EPF benefits
• Commuting support
• Team building activities