Client Relationship Executive

Vibrant Publishers; Mumbai Suburban; On-site; INR 400,000 - 500,000; Full time

Job summary

Vibrant Publishers USA in Mumbai, India, seeks a proactive Client Relationship Executive to manage existing clients, respond to inquiries, and coordinate orders. You will maintain CRM records, follow up on review copies, and assist with cross-selling opportunities across global clients and institutions.

The role focuses on client communication, order coordination, and accurate invoicing, with exposure to professors, libraries, and vendors. 4–5 lakh INR pa approximately, with growth potential.

Qualifications

• Strong written and spoken English communication.
• Good follow-up discipline and ability to manage multiple clients at the same time.
• Comfortable using CRM tools, email, Google Sheets/Excel, and basic office software.
• Detail-oriented invoicing, order tracking, and client records.
• Ability to understand client needs and recommend suitable products.
• Professional communication with Indian and global clients.

Responsibilities

• Respond to incoming inquiries from professors, schools, libraries, vendors, distributors, and institutional clients.
• Follow up with clients who requested review copies and check whether they plan to adopt the book, purchase it for their library, or order it for their students/clients.
• Maintain all client data, inquiries, follow-ups, order details, and communication history in a CRM.
• Understand client requirements and suggest Vibrant titles for cross-sell opportunities.
• Create invoices and coordinate with logistics for order dispatch.
• Update clients on order status, tracking details, and delivery timelines.
• Coordinate with book vendors when a professor adopts a book and wants it available through a specific vendor.
• Ensure Vibrant books are available with standard vendors and distribution partners.
• Track pending inquiries, follow-ups, review copy leads, vendor updates, and order-related actions.

Skills

English communication

Follow-up discipline

CRM proficiency

Invoicing & order tracking

Client needs assessment

Professional communication

Tools

Zoho CRM

HubSpot

Salesforce

Job description

Job Title: Client Relationship Executive

Company

Vibrant Publishers USA is an independent publishing company specializing in test prep, business, management, and professional learning books. We work with professors, schools, libraries, book vendors, distributors, and institutional buyers worldwide.

Role

We are looking for a proactive and organized Client Relationship Executive in our Mumbai, India office who can manage existing clients, attend to incoming inquiries, follow up on review copy requests, coordinate orders, and maintain client data systematically in a CRM.

This role is ideal for someone who enjoys client communication, follow-ups, coordination, and sales support. The candidate will get exposure to global clients and will work closely with professors, libraries, institutions, vendors, and internal teams.

Key Responsibilities

• Respond to incoming inquiries from professors, schools, libraries, vendors, distributors, and institutional clients.
• Follow up with clients who requested review copies and check whether they plan to adopt the book, purchase it for their library, or order it for their students/clients.
• Maintain all client data, inquiries, follow-ups, order details, and communication history in a CRM.
• Understand client requirements and suggest relevant Vibrant titles when there is an opportunity to cross-sell.
• Create invoices and coordinate with the logistics team for order dispatch.
• Keep clients updated about order status, tracking details, and delivery timelines.
• Coordinate with book vendors when a professor adopts a book and wants it available through a specific vendor.
• Ensure Vibrant books are available with standard vendors and distribution partners.
• Track pending inquiries, follow-ups, review copy leads, vendor updates, and order-related actions.

Required Skills

• Strong written and spoken English communication.
• Good follow-up discipline and ability to manage multiple clients at the same time.
• Comfortable using CRM tools, email, Google Sheets/Excel, and basic office software.
• Detail-oriented approach to invoicing, order tracking, and client records.
• Ability to understand client needs and recommend suitable products.
• Professional communication style when dealing with Indian and global clients.

Preferred Experience

• 1–4 years of experience in client relationship management, client servicing, sales coordination, customer success, inside sales, publishing, education, or B2B support.
• Experience working with professors, schools, colleges, libraries, book vendors, or institutional clients will be an advantage.
• Experience using a CRM tool such as Zoho, HubSpot, Salesforce, or similar platforms is preferred.

Why Join Vibrant Publishers?

• Work with an established publishing company serving education, test prep, business, and professional learning markets.
• Get exposure to Indian and global clients.
• Build experience across client relationship management, CRM, sales coordination, invoicing, logistics follow-up, and vendor coordination.
• Play an important role in converting inquiries, review copy requests, and institutional interest into long-term client relationships.

Salary Range: ₹4,00,000 – ₹5,00,000 per annum (based experience and skills).

India Office Address and Time:

Office Time: 10:00 AM to 7:00 PM (Mon to Fri) & 10:00 AM to 02:30 PM (Sat)

Website: www.vibrantpublishers.com