Client Relationship Executive

Justvend; Bengaluru; Ibrido; INR 450.000 - 650.000; Tempo pieno

Descrizione del lavoro

JustVend in Bengaluru seeks a Growth/Client Relationship Executive to own and strengthen partnerships with institutional partners across India. You will manage relationships, renewals, and coordination with internal teams to ensure a superior client experience.

The role emphasizes client retention, stakeholder management, and driving strategic partnerships, with travel across India and internal collaboration to deliver results.

Competenze

• 2–4 years of experience in Key Account Management, Enterprise Sales, Strategic Partnerships, Customer Success, or Relationship Management.
• Willingness to travel extensively across India.
• Excellent communication, negotiation, stakeholder management, and problem-solving skills.

Mansioni

• Relationship Management: serve as the primary contact for institutional partners across India and maintain long-term relationships.
• Client Retention & Renewals: drive retention, manage annual renewal processes, and support negotiations with Growth team.
• Account Management & Documentation: maintain client agreements, contracts, and data records.
• Operational Coordination: monitor account health and coordinate with Operations, Finance, and Support teams.
• Stakeholder Management: represent JustVend in partner meetings and provide regular updates.

Conoscenze

Relationship Management

Key Account Management

Client Success

Strategic Partnerships

Stakeholder Management

Client Retention

Agreement Renewals

Negotiation

Cross-functional Collaboration

Problem Solving

Communication & Presentation

Data Management & Reporting

Formazione

Bachelors degree in Business, Engineering, Marketing, or a related field

Descrizione del lavoro

Role & responsibilities

Job Description Growth / Client Rlationship Executive

Location: Bengaluru (Travel Across India) Department:

Growth

About the Role

The Strategic Growth & Partnerships (Relationship) role is responsible for owning and strengthening relationships with JustVends institutional partners across India. The role focuses on client retention, partner satisfaction, agreement renewals, operational coordination, and driving long-term strategic partnerships. You will serve as the primary point of contact for existing clients and work closely with internal teams to ensure seamless execution and an exceptional customer experience.

Key Responsibilities

Relationship Management

• Serve as the primary point of contact (POC) for all existing institutional partners across India.
• Build, nurture, and maintain strong long-term relationships with key stakeholders, including university management, administration, hostel authorities, and facility teams.
• Understand client requirements, acknowledge concerns promptly, and ensure timely resolution through effective coordination with internal teams.
• Deliver a best-in-class partner experience with client satisfaction as the highest priority.

Client Retention & Renewals

• Drive client retention by ensuring zero relationship leakage and minimizing partner churn.
• Own the end-to-end annual agreement renewal process by proactively tracking renewal timelines and coordinating with stakeholders.
• Support commercial discussions and negotiations by working closely with senior members of the Growth team.
• Identify opportunities to strengthen and expand existing partnerships within campuses.

Account Management & Documentation

• Maintain accurate records of all client agreements, contracts, documentation, communications, and account-related data.
• Ensure all client paperwork and compliance requirements are completed accurately and on time.
• Analyze account performance and relationship metrics, providing actionable recommendations to improve client experience and business outcomes.

Operational Coordination

• Monitor the operational health of every client account and proactively identify issues impacting service quality.
• Coordinate with the Operations, Finance, and Customer support teams to ensure timely execution and resolution of client requirements.
• Act as the bridge between institutional partners and internal teams, ensuring seamless communication and effective issue resolution.
• Track action items, follow up on commitments, and ensure timely closure of all operational concerns.

Stakeholder Management

• Represent JustVend in partner meetings, business reviews, and strategic discussions.
• Build trust with stakeholders and maintain long-term strategic partnerships.
• Ensure consistent communication with clients and provide regular updates on ongoing initiatives and resolutions.

Preferred Qualifications

• Bachelors degree in Business, Engineering, Marketing, or a related field.
• 2–4 years of experience in Key Account Management, Enterprise Sales, Strategic Partnerships, Customer Success, or Relationship Management.
• Excellent communication, negotiation, stakeholder management, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple accounts simultaneously.
• Willingness to travel extensively across India.

Key Skills

• Relationship Management
• Key Account Management
• Client Success
• Strategic Partnerships
• Stakeholder Management
• Client Retention
• Agreement Renewals
• Negotiation
• Cross-functional Collaboration
• Problem Solving
• Communication & Presentation
• Data Management & Reporting

Success Metrics

• High client retention and renewal rate.
• Timely completion of all agreement renewals.
• Best-in-class client satisfaction (CSAT/NPS).
• Zero relationship leakage across partner institutions.
• Timely closure of operational issues and escalations.
• Growth of existing partnerships through account expansion and stronger stakeholder engagement.