Business Development & Customer Relationship Executive

Zohorecruit; Bengaluru Urban; On-site; INR 450,000 - 750,000; Full time

Job summary

Alpha Plus Technologies is seeking a driven Business Development & Customer Relationship Executive in Bangalore South to drive new business opportunities and nurture existing client relationships. You will own the sales cycle from lead to close, while also ensuring renewals, training, and value realization for customers.

The role requires 0–2 years of IT software solutions experience, strong communication, and presentation skills, with willingness to travel across PAN India.

Qualifications

• 0–2 years of experience in IT software solutions or related fields.
• Excellent oral and written communication; client orientation.
• Strong presentation creation and delivery skills.
• Strong problem-solving and client issue resolution abilities.
• Ability to manage multiple priorities and long sales cycles.
• Willingness to travel across PAN India.

Responsibilities

• Generate and qualify leads; pursue new business opportunities.
• Conduct product demonstrations and pre-sales engagement.
• Manage client relationships and ensure renewals; upsell opportunities.
• Coordinate with internal teams for onboarding and delivery.
• Maintain CRM records; track deals and renewal status.
• Provide market intelligence and collaborate with Product/Marketing.

Skills

Business Development

Client Relationship Management

Sales

Communication skills

Presentation skills

Willingness to travel

Education

Graduate degree

Tools

MS Office

PowerPoint

Excel

Job description

Business Development & Customer Relationship Executive

Bangalore South, India | Posted on 07/13/2026

Founded in 1992, as the brainchild of an ex-banker, Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.

We make innovative and simple software solutions interfacing with all employees in the enterprise in areas of Knowledge & Information Management, Compliance Automation, Task Delegation & Tracking, in addition to Board & Committee Meetings Management.

WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too…!

Job Description

Role Overview

TheAssociate - Growth (GRW) and Customer Success (CS) is a dual-function,client-facing role that sits at the intersection of two equally importantcommercial responsibilities – generating new business & revenue andretaining existing clients.

On the Growthside, you will identify, pursue, and convert new business opportunities –owning the full sales cycle from first contact to signed agreement. On theCustomer Success side, you will manage existing client relationships – ensuringrenewals are completed on time, clients are trained and engaged, escalationsare resolved, and the company's recurring revenue is protected and grown.

This role isapplicable across the company – with the specific product set, target clientsegment, and geographic territory defined by the Reporting Head at the time ofjoining.

1. NewBusiness Development & Lead Generation

• Followup on assigned leads and arrange meetings with prospective B2B clients acrossthe assigned territory / zone in a timely and structured manner.
• Generateleads independently through field experience, market research, referrals,networking, and observation of industry events and regulatory developments.
• Researchprospective client institutions –their business profile, organizationalstructure, regulatory context, and technology maturity – to build relevantengagement and project strategies.
• Attendindustry events, conferences, and seminars to identify new prospects and buildAPT's presence and credibility in target markets.
• Maintainan organized, current pipeline of all prospects in the CRM system at all times.

2. ProductDemonstrations & Pre-Sales Engagement

• Developthorough, in-depth functional knowledge of all assigned APT products – for bothsales conversations and post-sale client advisory.
• Conductstructured, confident product demonstrations and presentations for prospectiveclients – positioning APT's solutions as the most relevant fit for the client'sspecific needs.
• Preparesupporting documentation – quotations, product notes, and proposal decks – tomove deals forward efficiently and professionally.
• Handlecommercial negotiations within approved parameters and close business deals – ensuringfull documentation is handed over accurately to the CS and Billing teams.
• Consistentlywork towards and surpass assigned quarterly and annual new business targets.

3. ClientRelationship Management & Account Retention

• Developlong-term, trusted relationships with key stakeholders across assigned existingclient accounts – positioning yourself as a reliable, knowledgeable, andresponsive point of contact.
• Scheduleand conduct regular client meetings and structured check-ins – monitoringsatisfaction levels, addressing concerns proactively, and reinforcing the valueof APT's products and services.
• Createand execute quarterly client engagement plans – structured around key accounts,upcoming renewals, and product awareness or training needs.
• Actas the first point of contact for client complaints and escalations – owningthe resolution process and coordinating internally to ensure prompt,professional closure.
• Proactivelyseek and document client feedback and share structured insights with the concernedteams.

4. AMC& Subscription Renewal Management

• Takefull ownership of AMC and subscription renewals for all assigned clientaccounts – tracking renewal timelines, initiating engagement well in advance,and ensuring zero unplanned churn.
• Prepare,present, and negotiate renewal proposals and commercial quotes with clients – handlingnegotiations confidently and finalizing agreements.
• Identifyand actively pursue upsell and cross-sell opportunities within theexisting client base – introducing clients to additional APT products orservice tiers that genuinely address their evolving needs.
• Maintainaccurate, current records of all renewals, client interactions, and commercialdiscussions in the CRM system.
• Conductproduct training sessions and awareness programs for assigned clients – helpingthem maximize adoption, utilization, and value from APT's products and services.
• Proactivelyadvise clients on product updates, new features, and best practices that couldbenefit their organization.
• Prepareclient-facing training documentation, user guides, and awareness materialswhere required.

6. MarketIntelligence & Internal Collaboration

• Trackcompetitor activity, market trends, and regulatory developments – and sharestructured insights with the teams at defined intervals.
• Providefield intelligence to the concerned team(s) to support product positioning,campaigns, and collateral development.
• Collaborateproactively with the Product Delivery, Product Development, and Marketing teamsto address client needs and ensure a seamless client experience across theentire lifecycle.
• Maintainaccurate and current records of all client interactions, deal stages, renewal status, and pipeline activity in the CRM system.
• Provideregular, structured updates to the Reporting Head on new business pipeline,renewal status, client health, and market observations.

Requirements

Qualification/ Skill-sets

• Graduates/ Professional Degree-holders / Post-Graduates desirous of a career spanningboth Business Development / Sales and Client Relationship Management in the ITSoftware Solutions / Services space.
• 0– 2 years of overall experience. Freshers with the right attitude,communication skills, and client orientation are actively encouraged to apply.
• Pleasingpersonality with excellent oral and written communication skills – anon-negotiable prerequisite for this client-facing role.
• Soundpresentation creation and delivery skills – including the ability to engageconfidently with senior institutional stakeholders.
• Strongproblem-solving aptitude – with the clarity and composure to understand clientissues and find structured, practical resolutions.
• Abilityto manage multiple concurrent priorities – new business conversations, activerenewals, client relationships, and internal coordination – without losingdetail or urgency.
• Charactertraits of patience, resilience, and adaptability – essential for navigatinglong sales cycles while simultaneously sustaining trusted client relationships.
• Willingnessand enthusiasm to extensively travel across assigned territory (within thecity and PAN India, by any means of transport) – and a genuine passion fordaily client interaction.
• Proficiencyin MS Office – particularly PowerPoint and Excel.
• Keendesire for collaboration and interaction with internal cross-functional teams.

AddedAdvantage Qualification / Skill-sets

• Priorexperience of 1 – 2 years in Business Development, Key Account Management, or ClientRelationship Management – ideally in IT Software Solutions / Services, with ademonstrable track record.
• Priorexposure to the BFSI sector – including banks, NBFCs, cooperative institutions,mutual fund houses, insurance companies, or financial training institutions – ina sales or relationship management capacity.
• Basicunderstanding of Banking / Financial Services – including regulatoryframeworks, compliance dynamics, AMC / subscription commercial models, ortechnology adoption trends.
• Experienceof engaging with mid-profile or senior institutional clients and stakeholdersacross multiple levels of an organization.
• Workingknowledge of CRM software for pipeline management, renewal tracking, and clientinteraction records and exposure to AMC, subscription-based, or SaaS commercialmodels and the associated renewal and upsell processes.

Note: This job profileis indicative and maybe updated from time to time based on organizationalrequirements. Any other roles and responsibilities as suggested by the SBU Head/ Deputy Head shall also form part of this profile.