Manager Key Accounts Management

Yusen Logistics Group; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Yusen Logistics Group in Mumbai seeks an experienced logistics professional to maintain and grow the existing book of business. You will lead retention, deep selling, and AR-related activities while aligning with regional operations to ensure service excellence.

The role requires strong communication, negotiation, and relationship-building skills, with readiness to travel and drive operational improvements across India.

Qualifications

• Must have 8-10 years of work experience.
• Process / Operational Excellence
• Supervised and analyzed accounts receivables activity.
• Aggressive go-getter with high energy and sales drive.
• Ability to create, develop and sustain relationships with prospective clients.
• Excellent communication, analytical, negotiation and presentation skills.
• Open to travel on short notice.

Responsibilities

• Maintain and develop current business.
• Retention, development & deep selling on existing accounts.
• Monthly performance reviews with customers and virtual team for contract adherence.
• Quickly resolving open issues.
• Monitor and drive continuous improvement for operational efficiency.
• VAS activities to enhance the existing book of business.
• Implement operational initiatives to support proactive management.
• Standardize processes across India per SOP/Agreement.
• Regular KPI reviews and timely renewal of agreements; update SOPs and vendor engagement.
• Ensure customer satisfaction through flawless execution and feedback loops.

Skills

Process Excellence

Accounts Receivables Analysis

Sales Drive

Relationship Building

Communication Skills

Analytical Skills

Negotiation

Presentation Skills

Travel Flexibility

Job description

Role & responsibilities

• Maintain and develop current business


• Retention, development & deep selling on existing accounts.


• Performance reviews on Monthly basis with customer and virtual team to ensure proper service fulfilment as per agreed contract terms.


• Quickly resolving open issues.


• Monitor and drive continuous improvement to ensure efficiency in process operation.


• VAS Activities-ensuring existing book of business with customer is enhanced through.


• new / additional business.


• Implement operational initiatives which support proactive or exception management.


• Standardization of process across India as per customer SOP/Agreement.


• Regular KPI review, timely renewal of agreements and update of SOP and vendor engagement.


• Customer satisfaction through impeccable execution, delivery should be monitored, should provide regions with the feedback from customer and ensure service gaps addressed and reviewed periodically.


• To liaison with the regional operations teams for adherence of overall operational efficiencies for effective service delivery levels.


• Financials.


• Ensuring regions bill on time and outstanding cleared by due dates - working towards bill discounting, reduction of credit periods if possible to reduce credit cycle, escalations on frequent delayed payments.


• Work with Regional head and customers to have healthy financials by deep selling.


• Maintaining proper records of documents & outstanding statement of every Customer.


• Share weekly/bi-weekly AR details to customer and review booking details.


• Analysis of MIS & TAT reports, monthly billing Reports.


• Review and maintain correct record of payment through discounting programs and shared details to AR team timely.

Preferred candidate profile

• Must have 8-10 years of work experience.


• Process / Operational Excellence


• Supervised and analyzed accounts receivables activity.


• Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales.


• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.


• One should possess good communication skills, Analytical, negotiation, behavioral and presentation skills.


• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.


• Open to travel in short notice.