Client Relations Coordinator

Apical Global It Solutions; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Apical Global It Solutions in Mumbai is seeking a proactive Client Service Executive to manage client relationships and ensure smooth delivery of software services. You will handle inquiries, coordinate with technical teams, and track service requests to resolution.

The ideal candidate communicates clearly, handles multiple priorities, and works well in a team. This role offers on-site work in Mumbai with opportunities to grow in a dynamic IT services environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to manage multiple clients and tasks efficiently.
• Team player with a positive and professional attitude.

Responsibilities

• Act as the primary point of contact for clients regarding software products and services.
• Coordinate with internal technical teams to resolve client requirements promptly.
• Respond to customer inquiries via phone, email, chat, or meetings.
• Track and follow up on support tickets, complaints, and service requests.
• Inform clients about product updates, maintenance schedules, and new features.
• Maintain accurate customer records in CRM/software systems.

Skills

Verbal and written communication

Multi-client management

Team player attitude

Job description

We are looking for a proactive and customer-focused Client Service Executive to manage client relationships, handle customer queries, and ensure smooth delivery of software services. The ideal candidate should have excellent communication skills, problem-solving abilities, and a strong understanding of customer service processes in the software/IT industry.

Key Responsibilities

• Act as the primary point of contact for clients regarding software products and services.
• Understand client requirements and coordinate with internal technical teams for timely resolution.
• Respond to customer inquiries via phone, email, chat, or meetings.
• Track and follow up on support tickets, complaints, and service requests.
• Ensure timely communication regarding product updates, maintenance schedules, and new features.
• Maintain accurate customer records in CRM/software systems.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple clients and tasks efficiently.
• Team player with a positive and professional attitude.