Client Coordinator

Expo Advanced Materials; Sector 10; On-site; INR 300,000 - 450,000; Full time

Job summary

Expo Advanced Materials Private Limited in Noida, Uttar Pradesh, seeks a Sales Coordinator cum CRM Executive with 2–5 years of experience. You will coordinate the Sales & Marketing team, manage CRM records, and track orders from confirmation to dispatch, while supporting the sales function with reporting.

Ideal candidates have strong communication skills, proficiency in MS Excel/MS Office, and a proactive, customer-focused approach to follow-ups and order management.

Qualifications

• Experience in sales coordination and CRM handling.
• Strong client follow-up and order tracking skills.
• Proficient in MS Excel and MS Office productivity tools.

Responsibilities

• Coordinate daily with Sales & Marketing for updates.
• Follow up with customers on orders and requirements.
• Track orders from confirmation to dispatch.
• Coordinate with Production, Dispatch, Accounts and other teams for timely execution.
• Maintain CRM records and customer information accurately.
• Prepare daily, weekly, and monthly Sales MIS and reports.
• Handle customer queries, feedback, and follow-ups professionally.
• Maintain proper sales documentation and records.
• Follow up on pending orders and ensure timely closure.
• Support Sales with day-to-day coordination and reporting.

Skills

Sales Coordination

CRM Management

Customer Follow-up

Order to Dispatch

Sales MIS

MS Excel

Communication Skills

Team Coordination

Problem Solving

Persuasion

Learning Agility

Integrity

Job description

Sales Coordinator cum CRM Executive

Company: Expo Advanced Materials Private Limited
Location: Sector 5, Noida, Uttar Pradesh
Employment Type: Full-Time
Experience: 2 to 5 years preferred

Good verbal and written communication skills.

Role & responsibilities

• Coordinate with the Sales & Marketing team for daily sales updates.
• Follow up with customers regarding orders and requirements.
• Track orders from order confirmation to final dispatch.
• Coordinate with Production, Dispatch, Accounts, and other internal teams for timely order execution.
• Maintain and update CRM records and customer information.
• Prepare daily, weekly, and monthly Sales MIS and reports.
• Handle customer queries, feedback, and follow-ups professionally.
• Maintain proper sales documentation and records.
• Follow up on pending orders and ensure timely closure.
• Support the Sales team with day-to-day coordination and reporting.

Preferred candidate profile

Required Skills

• Sales Coordination
• CRM Management
• Customer Follow-up
• Order-to-Dispatch Coordination
• Sales MIS & Reporting
• MS Excel / MS Office
• Good verbal and written communication
• Customer relationship management
• Team coordination and follow-up
• Problem-solving ability
• Patience and persuasion skills
• Flexibility and willingness to learn
• Strong work ethics, honesty, and integrity